Working Remotely

How we help you maintain operational continuity and provide ongoing CX excellence, as usual

We understand the unique challenges of living and working amid the COVID-19 pandemic.

Personal safety and security are the top priorities for all our team members, and for all of yours.  We have implemented a series of initiatives so that you can continue to maintain operational continuity and customer service levels.

Our current working arrangements

  • Most of our staff are now working from home, with a small number working from the office on rotation to monitor and maintain all of our equipment and services.  A deep “on call” roster is in place for ensuring that we sustain services and support should any issues arise or relevant staff fall ill.
  • We are providing client consultation and training using Microsoft Teams, which is ideal for group discussions and screen sharing.
  • Our technical support team continues to provide phone and email support to ensure every customer’s queries are actioned as quickly as possible.

Solutions to help you to continue to operate effectively from any location

solution contact tech

Customer contact technology

Our new Premier Contact Point 24-hour Express Setup service enables customer support, sales teams and other staff to work from home using just an internet connection, web browser and phone, within a day.

The cloud-based solution includes all essential features such as licence flexibility, real time dashboards and reporting, remote monitoring, call recording, full featured call flows and IVR.  Your team can continue to deliver outstanding customer service via phone, webchat, email and SMS.

solution workforce

Workforce management

Working from home takes a lot of adjustment, particularly if other family members are at home also.  Your team members will be happier and more engaged if they can work the shifts they prefer.  The Premier Contact Point Workforce Management solution provides insight reports and predictive capabilities to create accurate demand forecasts and baseline staffing levels. It also has roster and holiday bidding functionality.

We recently successfully deployed our cloud contact centre solution in just 24 hours for a new client who needed to quickly transition 50 staff to work from home, so that they could maintain high levels of customer service communications for 35 offices. The client - a very busy Government Dept - is grateful and impressed we were able to do this for them so quickly, and cost effectively, with minimum disruption to their business.

Deliver delightful customer service, as usual

Transitioning to a work from home operation is challenging, but with the right technology and planning, can be achieved quickly and with minimal disruption to your business.  You’ll be delighted at how quickly we will implement it all for you, and how cost effective it will prove to be.

Use the form below to request further details and a quote. We’ll help you maintain business continuity and provide ongoing CX excellence, as usual.