Skip to content

Customer experience maturity assessment

Evaluate, examine and elevate your customer service program.

Thank you for completing our CX Maturity Assessment.

For your full report on your findings and some additional content on how to advance your maturity play when it comes to customer experience simply fill out your details.

We would love to continue your CX conversation so please get in touch to get the ball rolling on your CX maturity journey.

Customer Experience Maturity Assessment

Is your organisation gearing up for a CX Transformation project? Book your free discovery session.

What our customers say

“...we have seen a significant change in customer service to our thousands of club members and supporters... We now just can’t imagine working without it.”
Lauren Wall
Customer Experience Team Leader, Geelong Cats
“The communication has been pretty good from Premier. With our relationship with our program manager Tim, we know we’ve got a direct conduit in there that you can rely upon. That is where the trust to work with Premier has been built, through our relationship. Along with this, the transparency in operations has been very helpful...”
Andrew Wilson
Process Delivery Lead, Aurora Energy
“The ongoing support from Premier’s service desk team is excellent as they’re always available to assist with any system changes or answer our questions. They made us feel heard and valued. They treated us and continue to treat us as highly and respectfully as they would some of their larger clients. This for us has been invaluable and has made Tweed Shire Council a great fan.”
Anthony Morton
Customer Service Leader, Tweed Shire Council

Book your 30-minute discovery session

Here’s what we’ll cover: 

  • Review of your current solutions to identify potential opportunity gaps 
  • A walk-through of the most relevant aspects of Premier contact point for your organisation 
  • Action plan to migrate to Premier Contact Point