Premier Technologies have been fantastic in their ongoing support of the Gold Coast SUNS since our transition to their cloud contact centre platform, Premier Contact Point, at the start of 2017. Nothing is ever too difficult for the Support or Sales team who are always willing to assist with enquiries and solutions related to our business. Unlike our previous phone system provider, the Premier team is in regular contact and we receive ongoing upgrades and maintenance without impact to our daily operations. We highly recommend Premier Contact Point to any organisation looking for a cost-effective way to deliver an improved customer experience.
Jessica Hanks, Membership Manager, Gold Coast SUNS
Phoenix Health Fund has used Premier’s cloud-based solution, Premier Contact Point, for the last 5 years. The system enables us to manage our member communications with flexible and responsive real-time and historical monitoring tools and full call recording capabilities for compliance purposes. The implementation process and training were very straightforward and we receive prompt support when we request it.
Sharon Waterhouse, CEO, Phoenix Health Fund
Premier’s implementation support was excellent. This solution has improved our efficiency and our overall customer experience enormously. It’s a very flexible and easy-to-use system with outstanding reporting, great clarity of system usage for customer consultants.
We can now provide a consistent and effortless contact for every single customer.
Gary Watson, Marketing Manager, Zagame Automotive Group
From implementing Premier Contact Point we've seen some 20% plus of our direct-to-consumer business coming from our contact centre operation, with Premier's software and support critical in achieving and growing that base.
Premier are proactive in staging regular updates and meetings to ensure we have, or at the very least are aware of, any new developments that come on stream. They are equally reactive in providing prompt and efficient action to any requests made of them and their support team, who I could not speak more highly of.
I look forward to our partnership continuing into the future.
Geoff Hamence, Contact Centre Operations Manager, Tahbilk Winery