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Consumers are increasingly frustrated with the time spent waiting in call centres queues. Read our 7 tips for reducing waiting times in Contact Centres.
Do contact centre costs increase when staff focus on improving first call resolution rather than…
7 ways Contact Centres can engage with mobile users pre-call, during calls and post call…
Australia now has its first employment site dedicated to contact centre jobs, ItsMyCall.com.au, boasting 11…
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