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Could your contact centre afford the massive fines now in place for security breaches? Compliance is more important than ever. Discover what you need to do and why.
The GDPR, a major data protection regulatory change in Europe, comes into force in May…
A vital component of securing customer loyalty is ensuring that electronic customer data is completely…
Australia now has its first employment site dedicated to contact centre jobs, ItsMyCall.com.au, boasting 11…
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