Or when your vendor’s Help Desk is not able to assist because they’re either based overseas and operate in a totally different time zone, or they’re not sufficiently skilled to give you the level of support you need?
That’s why we provide live support that goes far beyond just SLA-based break fix support. And it’s all included in your monthly fee.
When you have a question, our team is here to answer it for you by phone or email, all managed efficiently through our internal Premier Contact Point inbound customer service centre. Every member of our Australian-based Help Desk team is fully trained in our solution and will have your questions answered quickly and efficiently.
Four years on and we see some 20% plus of our direct to consumer business coming from our Contact Centre operation with Premier's software and support critical in achieving and growing that base. Premier are proactive in staging regular updates and meetings to ensure we have, or at the very least are aware of, any new developments that come on stream. They are equally reactive in providing prompt and efficient action to any requests made of them and their support team, who I could not speak more highly of. I look forward to our partnership continuing into the future.
Geoff Hamence, Contact Centre Operations Manager, Tahbilk Winery
Just would like to say what excellent customer service I receive from the Premier Technologies Service Desk team. Whenever I have an issue, I make that call and it’s actioned within a couple of hours. Each one of the staff members I’ve dealt with are very friendly and are a pleasure to work with. Thanks Premier and we get great value out of your cloud contact centre solution as well!
Tracy Kidd, Helpdesk Dispatch Coordinator – Sydney Water, Ventia Utility Infrastructure Services