Or when your vendor’s Help Desk is not able to assist because they’re either based overseas and operate in a totally different time zone, or they’re not sufficiently skilled to give you the level of support you need?
That’s why we provide live support that goes far beyond just SLA-based break fix support. And it’s all included in your monthly fee.
When you have a question, our team is here to answer it for you by phone or email, all managed efficiently through our internal Premier Contact Point inbound customer service centre.
Every member of our Australian-based Help Desk team is fully trained in our solution and will have your questions answered quickly and efficiently.
That’s one of the unique advantages of dealing directly with Premier – we are renowned for our Live Contact Centre Support service.