Our Premier live support service

Live support when you need it

Do you hate it when Do It Yourself support is the only option?

Or when your vendor’s Help Desk is not able to assist because they’re either based overseas and operate in a totally different time zone, or they’re not sufficiently skilled to give you the level of support you need?

Premier Contact Point's live support team provides ongoing help and advice as you need it
Premier Contact Point's live support team provides ongoing help and advice as you need it

So do we!

That’s why we provide live support that goes far beyond just SLA-based break fix support.  And it’s all included in your monthly fee.

Live support – when you need it

When you have a question, our team is here to answer it for you by phone or email, all managed efficiently through our internal Premier Contact Point inbound customer service centre.

Every member of our Australian-based Help Desk team is fully trained in our solution and will have your questions answered quickly and efficiently.

That’s one of the unique advantages of dealing directly with Premier – we are renowned for our Live Support service.

Premier Contact Point - live support when you need it

We call it ‘real’ contact centre as a service.

And this is something we know other contact centre solution providers don’t do.