Live support when you need it
Do you hate it when Do It Yourself support is the only option?
Or when your vendor’s Help Desk is not able to assist because they’re either based overseas and operate in a totally different time zone, or they’re not sufficiently skilled to give you the level of support you need?
So do we!
That’s why we provide live support that goes far beyond just SLA-based break fix support. And it’s all included in your monthly fee.
Live support – when you need it
When you have a question, our team is here to answer it for you by phone or email, all managed efficiently through our internal Premier Contact Point inbound customer service centre.
Every member of our Australian-based Help Desk team is fully trained in our solution and will have your questions answered quickly and efficiently.
That’s one of the unique advantages of dealing directly with Premier – we are renowned for our Live Contact Centre Support service.
We call it ‘real’ contact centre as a service.
And this is something we know other contact centre solution providers don’t do.
“We chose Premier over the other providers, based on the fact that I felt that they were giving a great level of customer support. I allowed six months to get the same level of proficiency that we were achieving from our outsourced provider, however we achieved it within 3 months with Premier Contact Point. And we’ve 
been better than that every month since.”
Bruce Minchinton, Tahbilk Wine Club & Cellar Door Manager, Tahbilk Winery
