We help businesses to build their virtual contact centres into a key competitive advantage in the market by providing efficient, unified, multi-channel contact centres. After deployment, our support team is there with you to help your contact centre meet your goals.
Delighting customers with fast, efficient and helpful service has become a significant competitive differentiator.
Using our cloud based solution, your in-house and remotely located agents can provide a centralised customer support service for all your sites – whether they are separated by suburbs, states, or even international boundaries.
Our flexible skills-based routing feature ensures that every call is answered by the agent best equipped to do so.
Our self service options allow customers to select the right destination, access self-help, or forward their call to other areas. Ideal for handling simple transactions that don’t need live agent interaction.
A leading Australian industrial generator company needed a Contact Centre solution with an inbuilt CRM capability, which could centralise enquiries from multiple sites to a single virtual centre and support optimum sales workflows.
We rapidly customised and implemented Premier Contact Point to provide a cost effective solution which delivered
Improved productivity in customer service, increased sales from connecting sales calls to the right sales staff and better business insights.
Integrate email, SMS and Web Chat into your outbound campaigns to maximise reach. Screenpop customer purchase history with aligned product options, and use speech analytics to enhance sales campaign strategies.
When you combine list filtering with predictive, power or preview dialling and efficient answering machine detection, your agents spend more time talking to prospects and less time waiting for calls.
Create a scripted process, screenpop customer information and empower agents to offer collection options that meet your corporate policies. Combine this with the power of automated “payment due” SMS reminder texts with payment or call links, and see your outstanding debt rate shrink.