Our flexible and scalable cloud-based education contact centre platform helps educational institutions to effectively manage the seasonal high and low activity periods and provide superior service levels to students and parents.
Our technical and consultative teams work closely with your contact centre management teams to configure and deploy the solution that best meets your requirements, and can be quickly scaled to cope with peaks and troughs.
After deployment, our support team is there with you to help your contact centre meet your goals. We don’t abandon you to cope with self-service support.
How enquiries are handled will directly impact the experience of a current student as well as influence the decisions of prospective students.
We can integrate your core applications into the agent desktop so your team members have the tools they need to look up or answer student queries in real time, within a single application.
Our self-service options allow students to access resources to resolve routine transactions themselves – from recorded messages, to complex IVR integration for account management, password changes and so on.
Our intelligent routing system ensures that inbound queries are handled by the resource with the right skills and knowledge.