Our cloud based finance contact centre solution has helped many financial institutions to deliver the type of experiences that keep customers coming back. Our solution has proven to increase productivity, extend capabilities, simplify operations and deliver a healthy ROI.
Reducing customer frustration and making it easy and quick to get the answers they need, increases loyalty and reduces customer churn.
When the Staff Credit Union of a major Australian company joined forces with a bank to broaden their customer reach, they wanted an agile, class leading solution that could:
Premier Contact Point was selected as the best solution for current and future integration and multi-channel needs.
We provided business process consultation, blended voice services, and facilities to accommodate future multiple banking and CRM integrations. We’re also delighted to be involved with their future digital expansion project which involves a substantial program of works.
Integrate email, SMS and Web Chat into your outbound campaigns to maximise reach. Screenpop customer purchase history with aligned product options, and use speech analytics to enhance sales campaign strategies.
When you combine list filtering with predictive, power or preview dialling and efficient answering machine detection, your agents spend more time talking to prospects and less time waiting for calls.
Create a scripted process, screenpop customer information and empower agents to offer collection options that meet your corporate policies. Combine this with the power of automated “payment due” SMS reminder texts with payment or call links, and see your outstanding debt rate shrink.