We have helped healthcare providers to improve business processes and service delivery through our cloud based contact centre solutions.
We understand that changing technology, channels and procedures can be a stressful time for all. Our thorough onboarding process and ongoing support makes the transition smooth and efficient.
Our support team is always there to help, whenever you need them. We don’t just help to fix problems – we’re there with you to provide advice, training, and suggestions to help your healthcare contact centre grow and improve.
Phoenix Health Fund has used Premier’s cloud-based solution, Premier Contact Point, for the last 5 years. The system enables us to manage our member communications with flexible and responsive real-time and historical monitoring tools and full call recording capabilities for compliance purposes. The implementation process and training were very straightforward and we receive prompt support when we request it.
Sharon Waterhouse, CEO, Phoenix Health Fund
We can integrate your administrative and patient information systems and your back office workspace into the agent desktop so your team members have the tools they need to look up or answer patient queries in real time.
Keep customers informed of waiting times and offer a call back service or voicemail. You can also monitor abandoned call rates in real time so you can take appropriate resourcing action. This is particularly useful during emergency peak periods.
Our multi-channel solutions enable your healthcare contact centre staff to provide seamless service via the patient’s preferred channel – voice, email, web chat or SMS. Ideal for improving patient outreach for administrative functions such as appointments, education, preparation requirements, medication reminders, etc.
Introducing self-help options for simple transactions will reduce the amount of routine calls.
Staff job satisfaction increases because they are actually spending more time helping people.