Our solutions help retailers and service providers to deliver fully featured, personalised, multi-channel customer experiences
Our self-service options allow customers to select the right destination, access self-help or forward their call to other areas. Ideal for handling simple transactions that don’t need live agent interaction.
We can integrate voice, email, SMS and web chat into your contact centre channels so that your customers can contact you the way that they prefer.
A large ambulance service with multiple small contact centres decided that economically and operationally, moving away from an equipment-intensive system to a cloud based solution was the right choice for their business critical disaster recovery needs.
We custom designed and implemented the following:
The Ambulance Service is very pleased with the increases they’ve achieved in functionality, efficiency and productivity.
Giving your sales agents instant access to customer data and history, product information
and tailored scripts will make them more motivated and productive.
Answering machine detection and the industry-leading predictive dialler combine to significantly increase agent talk time, so agents spend their time talking to prospects instead of manually dialling and listening to busy tones.
Create a scripted process, screenpop customer information and empower agents to offer collection options that meet your corporate policies.
A leading AFL club with ageing technology was struggling to handle massive bursts in membership renewals at certain times. They needed a modern, multichannel system to cope with highly variable call volumes, emails and payments, using disciplined workflows.
We rapidly customised and implemented Premier Contact Point to provide a cost effective solution which delivered
Improved capacity to handle membership renewals and increased sales from an optimised membership drive workflow. Forward planning improved through better insights into call volumes and timing.