1
What equipment is needed and how do staff login from home?
2
How do staff receive inbound calls and place outbound calls?
3
How do staff monitor queues and activity in real time?
4
How do team leaders monitor team activities in real time?
5
How do managers monitor KPIs and productivity?
6
How do team leaders change queue announcements?
7
How team leaders change queues staff are assigned to
8
Managing operating hours and after hours calls
9
How team leaders access call recordings and agent scorecards
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