Knowledge centre
Our ‘how to’ library addressing key concerns that most organisations have with customer service and sales teams working from home
What equipment is needed and how do staff login from home?
How do staff receive inbound calls and place outbound calls?
How do staff monitor queues and activity in real time?
How do team leaders monitor team activities in real time?
How do managers monitor KPIs and productivity?
How do team leaders change queue announcements?
How team leaders change queues staff are assigned to
Managing operating hours and after hours calls
How team leaders access call recordings and agent scorecards
Microsoft Teams integration significantly improves CX
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Contact us to find out more about how to improve your help desk efficiency