Introduction
This article demonstrates the how to setup a secondary sound notification for incoming voice contacts in the Contact Manager module of the Premier Contact Point platform.
Background
Users have configurable access to the Contact Manager module. This module is used to handle voice, email, webchat, SMS and instant message interactions.
The Contact Manager module is accessible via the Premier Contact Point home screen to authorised users.
When using a Accept / Requeue configuration, agents may want to configure a secondary sound notification to alert them when they are being offered a contact.
How to set a secondary sound notification for incoming voice contacts
Profile Menu
The Profile Menu is used to customise your user experience along with displaying other useful information to assist your session. By clicking on your Display Name, the profile menu will be displayed.
- Click on the Settings option found in your profile menu.
- Navigate to the Sounds tab.
- To use a secondary sound notification the voice notification must first be enabled. Tick the ‘Enable‘ option for Voice, the use the drop-down menu to select the preferred Sound Notification and the drop-down menu to set the preferred number of repeats.
- Use the drop-down menus for the Primary and Secondary notification audio to set the preferred devices, then click Save.
