Login Logout
The Login Logout gives a detailed view of login and logout information based on agent. It uses a table to display information about each time an agent performs a login and logout based on the reporting date range.
Report Fields
The report contains the following fields.
| Field | Description |
|---|---|
| Agent | The Agent column reports the agent name from which the data was captured. |
| Date | The Date column reports the date upon which the login was commenced during the reporting period. |
| Login | The Login column reports the date and specific time which the login commenced during the reporting period. |
| Logout | The Logout column reports the date and specific time which the logout for the associated login concluded during the reporting period. |
| Reason | The Reason column reports the reason selected by the agent when logging out during the reporting period. |
Report Filters
The report contains the following inbuilt filters.
| Field | Description |
|---|---|
| Team Selection | The Teams filter can be used to select one or more teams to report on. With the filter applied values in the report will be updated to reflect what was selected. |
| Agent Selection | The Agents filter can be used to select one or more agents to report on. With the filter applied values in the report will be updated to reflect what was selected. |