Monthly Archives: November, 2020

IVR system

How IVR has come of age and is smarter than ever

November 26th, 2020 Posted by Customer Experience

IVR systems have evolved considerably since the 1980s. See what they can do for you now

customer experience statistics

17 customer experience statistics you need to know as 2020 winds down

November 5th, 2020 Posted by Customer Experience

2020 was not a year for business as usual. Here are 17 customer experience statistics to keep front-of-mind as you make plans for 2021.