How IVR has come of age and is smarter than ever
November 26th, 2020 Posted by Steve Fitzgerald Customer ExperienceIVR systems have evolved considerably since the 1980s. See what they can do for you now
Monthly Archives: November, 2020
17 customer experience statistics you need to know as 2020 winds down
November 5th, 2020 Posted by Steve Fitzgerald Customer Experience2020 was not a year for business as usual. Here are 17 customer experience statistics to keep front-of-mind as you make plans for 2021.
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