Better business decisions.
Happier, more productive agents.
Let your data tell the story. Connect data from any source into a single, cloud-based platform, allowing you to create class-leading real-time dashboards and powerful business intelligence reports.
Track inbound and outbound agent activity using vital metrics such as calls handled, wait times, logged in time, active time, wrap times, break times and a whole lot more. Performance issues can be highlighted red or orange based on customisable thresholds.
A bird's eye view
Total flexibility to manage your contact centre dashboards and wallboards your way
Dashboards, wallboards and reports can be configured by each user to display whatever business insight they need, in the way they want it displayed. No need to wait for our team or your IT people to do it for you.
Data can be quickly displayed in a variety of ways, to suit each user’s preferences.
Increase campaign results
Monitor outbound activity and campaign results so you can adjust list filtering, scripts and offers and measure the effects incrementally.
Do more with Premier Contact Point
Contact us to find out more about how to improve your help desk efficiency