The Cloud Contact Centre solution meeting today’s customer expectations
Welcome to the Age of the Customer – where customers call the shots.
The experience they have with you is a key determinant of their future loyalty.
Digitally-empowered customers redefine competition in the Age of the Customer
They expect near instantaneous service – and they want support by their preferred method – which could be phone, email, chat, SMS or social.
They don’t want to have to repeat themselves – they expect your agents to have their details and all conversations at their fingertips.
Get it wrong – and not only will they quickly turn to a competitor; they’ll broadcast their dissatisfaction to the world – in an instant.
Get it right – and they might also broadcast it to the world and bring you new customers.
And when it comes to acquiring new customers or increasing collections – your outbound team members also need the right data and systems to be truly productive and efficient.
YOUR CHALLENGES
To meet the new challenges of enhanced customer experience you need:
To give your agents access to a full range of customer, product and transactional information from one centralised desktop
To gear up to handle a greater number of customer interactions, seamlessly across a variety of channels
To monitor, manage and forecast quickly and accurately to meet service needs and financial goals
To be able to rely on fast, live technical support whenever you need it
How to overcome these challenges
Our cloud Contact Centre solution delivers everything you need to build enduring relationships with your customers, and much more. The outstanding features that will accelerate your business outcomes include . . .
Multi channel
Communicate with customers on their preferred channel
Intuitive
Get your agents up and running quickly with an attractive, easy to use interface
Accessible
Available 24/7 to agents anywhere with a phone and internet access
Customised
We tailor our solution to fit your strategic objectives and operating needs
Integrated
We can seamlessly integrate with your CRM or ERP systems
Rapid
Your customised solution can be designed and operational within weeks, not months
Scalable
Expands and contracts quickly to match your business peak & troughs
Maintained
Performance and functionality upgrades, with fast Australian-based live support
Secure
High redundancy & continuity, inbuilt disaster recovery and PCI DSS payment facilities
