They expect near instantaneous service – and they want support by their preferred method – which could be phone, email, chat, SMS or social.
They don’t want to have to repeat themselves – they expect your agents to have their details and all conversations at their fingertips.
Get it wrong – and not only will they quickly turn to a competitor; they’ll broadcast their dissatisfaction to the world – in an instant.
Get it right – and they might also broadcast it to the world and bring you new customers.
And when it comes to acquiring new customers or increasing collections – your outbound team members also need the right data and systems to be truly productive and efficient.
To give your agents access to a full range of customer, product and transactional information from one centralised desktop
To gear up to handle a greater number of customer interactions, seamlessly across a variety of channels
To monitor, manage and forecast quickly and accurately to meet service needs and financial goals
To be able to rely on fast, live technical support whenever you need it
Communicate with customers on their preferred channel
Get your agents up and running quickly with an attractive, easy to use interface
Available 24/7 to agents anywhere with a phone and internet access
We tailor our solution to fit your strategic objectives and operating needs
We can seamlessly integrate with your CRM or ERP systems
Your customised solution can be designed and operational within weeks, not months
Expands and contracts quickly to match your business peak & troughs
Performance and functionality upgrades, with fast Australian-based live support
High redundancy & continuity, inbuilt disaster recovery and PCI DSS payment facilities