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A healthcare services solution

Delivering quality patient care and improving customer satisfaction are two of the many challenges faced by providers in an increasingly competitive healthcare environment.

Meeting the challenge

We have helped healthcare providers to improve business processes and service delivery through our cloud based contact centre solutions. We understand that changing technology, channels and procedures can be a stressful time for all.  Our thorough onboarding process and ongoing support makes the transition smooth and efficient.
  • Our technical and contact centre specialists work with all stakeholders to plan, configure, customise and deploy the solution which best meets your corporate objectives and operational requirements.
  • During and after deployment our support team trains your supervisors and staff to ensure they are productive and efficient as quickly as possible.
Our support team is always there to help, whenever you need them. We don’t just help to fix problems – we’re there with you to provide advice, training, and suggestions to help your healthcare contact centre grow and improve.
mobility workflow PCP
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"Phoenix Health Fund has used cloud-based solution Premier Contact Point for the last 5 years. The system enables us to manage our member communications with flexible and responsive real-time and historical monitoring tools and full call recording capabilities for compliance purposes. The implementation process and training were very straightforward and we receive prompt support when we request it."
Sharon Waterhouse
CEO, Phoenix Health Fund

Improve your overall
customer experience

Reducing customer frustration and making it easy and quick to get the answers they need, increases loyalty and reduces customer churn.

Improve staff job satisfaction

Introducing self-help options for simple transactions will reduce the amount of routine calls. Staff job satisfaction increases because they are actually spending more time helping people.

Do more with Premier Contact Point

Contact us to find out more about how to improve your customer contact solution