‘The Cloud’ is more than just a buzzword. It’s a proven way for your business to cut infrastructure costs and CapEx, reduce reliance on IT departments and deliver a more robust and capable platform. Cloud technology solutions helps your staff and customers achieve better outcomes.
Our cloud contact centre solution delivers new levels of productivity and operational efficiency
Upgrades & Maintenance
Integration with other Data
Less costly, rapid
Instant, seamless, safe
According to research by Aberdeen Group, companies that deploy cloud solutions in contact centres spend 27% less on their annual contact centre costs than their peers.
How Premier Contact Point will help you improve agent productivity and customer experience
We make it easy and affordable to meet your key business objectives without compromising on customer experience.
Our cloud solutions for contact centres are accessible by team members and management anywhere, at any time. Only internet access is required
Queues are managed efficiently with routing, self-service and call back options
Integrated customer and company data is screen-popped to agents so they’re informed at all times, and can deliver personalised help
Supervisors monitor real-time dashboards and wallboards to efficiently manage staff and operations