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Why Cloud Services

It’s a proven way for your business to cut infrastructure costs and CapEx, reduce reliance on IT departments and deliver a more robust and capable platform. Cloud technology solutions helps your staff and customers achieve better outcomes.

Create better connections

Our cloud contact centre platform supercharges your CX. Reduce your reliance on applications with Microsoft Teams integration and class leading customer contact management. Turn your contact centre insights into results with customisable reporting & intelligence.

Improve agent productivity and customer experience

We make it easy and affordable to meet your key business objectives without compromising on customer experience.

  • Our cloud contact centre platform is accessible by team members and management anywhere, at any time.
  • Queues are managed efficiently with routing, self-service and call back options
  • Integrated customer and company data is screen-popped to agents so they’re informed at all times, and can deliver personalised help
  • Supervisors monitor real-time dashboards and wallboards to efficiently manage staff and operations
mobility workflow PCP
Contact point screens NextComm

Reduce reliance on applications

We make it easy and affordable to meet your key business objectives without compromising on customer experience.

  • Our cloud contact centre platform is accessible by team members and management anywhere, at any time.
  • Queues are managed efficiently with routing, self-service and call back options
  • Integrated customer and company data is screen-popped to agents so they’re informed at all times, and can deliver personalised help
  • Supervisors monitor real-time dashboards and wallboards to efficiently manage staff and operations

Deliver on business intelligence & reporting

Today’s call centres require flexible and real-time reporting delivered to managers and agents in a highly complex and ever-changing business environment. With the right data at your fingertips, you can make informed decisions about your call centre as issues occur and plan for future demand by reviewing historical data. Our call centre management software helps you achieve your dream of delivering the ultimate customer experience through our Reporting and Intelligence capabilities.
Actionable insights BI reporting

Do more with Premier Contact Point

Contact us to find out more about how to improve your help desk efficiency