Cloud solutions

‘The Cloud’ is more than just a buzzword. It’s a proven way for your business to cut infrastructure costs and CapEx, reduce reliance on IT departments and deliver a more robust and capable platform. Cloud technology solutions helps your staff and customers achieve better outcomes.

Our cloud solutions help you deliver the ultimate customer experience

Factors

Equipment

Deployment

Upgrades & Maintenance

IT Resources

Integration with other Data

Expenditure Type

Agent Locations

Cloud Solutions

Minimal

Less costly, rapid

Instant, seamless, safe

Managing strategy

Infinite

Operational Expenditure

Flexible

Premise Systems

Expensive

Expensive, time-consuming

Expensive, time-consuming

Managing equipment

Limited

Capital expenditure

Fixed

According to research by Aberdeen Group, companies that deploy contact centres in the cloud spend 27% less on their annual contact centre costs than their peers.

Source

PCP Multichannel customer useage

How Premier Contact Point will help you improve your customer experience and agent productivity

How Premier Workforce Optimisation will help you achieve the best balance between excellent service and least cost

PCP Workforce Optimisation