‘The Cloud’ is more than just a buzzword. It’s a proven way for your business to cut infrastructure costs and CapEx, reduce reliance on IT departments and deliver a more robust and capable platform. Cloud technology solutions helps your staff and customers achieve better outcomes.
Our cloud solutions help you deliver the ultimate customer experience
Factors
Equipment
Deployment
Upgrades & Maintenance
IT Resources
Integration with other Data
Expenditure Type
Agent Locations
Cloud Solutions
Minimal
Less costly, rapid
Instant, seamless, safe
Managing strategy
Infinite
Operational Expenditure
Flexible
Premise Systems
Expensive
Expensive, time-consuming
Expensive, time-consuming
Managing equipment
Limited
Capital expenditure
Fixed
According to research by Aberdeen Group, companies that deploy contact centres in the cloud spend 27% less on their annual contact centre costs than their peers.
How Premier Contact Point will help you improve your customer experience and agent productivity
How Premier Workforce Optimisation will help you achieve the best balance between excellent service and least cost
