Deliver omni-channel AI experiences with Contact Point
Create seamless, intelligent customer journeys that grow, engage, and retain
AI workflow builder
Automate customer communications with ease
Effortlessly connect with your customers across calls, email, chat and SMS using Premier Contact Point’s Australian-built, AI-enabled platform. Our intuitive no-code workflow builder empowers your team to design personalised journeys that proactively engage customers, nurture relationships, and drive growth – all without technical complexity.
With local support and an interface your team will enjoy using, creating intelligent automation has never been simpler.
AI call summarisation
Enhance productivity with AI-powered efficiency
Say goodbye to manual call note-taking. Contact Point includes native AI capabilities such as call summarisation to automatically produce clear, concise summaries of each interaction.
Reduce administration, improve accuracy, and give your agents more time to focus on meaningful customer outcomes. Summaries integrate seamlessly into Contact Manager or your CRM for instant workflow alignment.
Chat, email, SMS & social media
Take your digital experiences to new heights
Serve digital-first customers with smooth, integrated communication across chat, email, SMS and social channels.
Contact Point’s class-leading reporting suite helps you track and optimise digital engagement at every step – with customisable historical reports, real-time dashboards, and intuitive BI tools that make insights easy to access and act on.
Messenger & WhatsApp
Connect seamlessly through social media
Engage customers on the channels they use every day with our Messenger and WhatsApp solutions.
Your team benefits from conversation history, wrap codes, quick-response templates, and the ability to manage multiple conversations at once – all supported by rich reporting for continuous improvement.
Simple to use, effortless to manage, and backed by Australian support.
Create seamless, intelligent omni-channel customer experiences that grow, engage, and retain
Dialler – preview, progressive, predictive, AMD
Enhance outbound performance
Reach more customers and lift productivity with Contact Point’s outbound dialler suite. Choose from preview, progressive, or predictive modes, supported by Answering Machine Detection to maximise talk time.
Our reporting tools provide clear insights into performance trends, helping you continuously refine your outbound strategy.
Live reports, wallboards, QA and call recording
Gain actionable insights in real time
Monitor performance as it happens with live dashboards and wallboards.
Use configurable historical reports and BI tools to uncover trends, improve forecasting, and optimise your operation.
Call recording and QA modules help you maintain compliance while enhancing service quality—and everything is presented in a clean, intuitive interface your teams can navigate effortlessly.
Advanced apps with forms designer
Boost agent performance with smart, custom scripting
Empower agents with the information they need at the moment they need it.
Our form designer offers an intuitive way to build custom apps, capture important customer details, and streamline conversations. With components like date pickers, checkboxes, and embedded content, your workflows stay flexible and consistent across every interaction.
Visual IVR
Elevate service with intelligent routing
Enhance customer satisfaction with intelligent inbound routing and priority callback features.
Minimise wait times, reduce abandonment, and support customer choice with smart IVR pathways and visual call flows.
Capture NPS, CSAT, and other CX metrics with post-call surveys to understand and continuously improve service quality.
- Intelligent inbound experiences
- Effective callback features (MPIQ)
- Automated NPS & CSAT collection
Security
ISO 27001 certified & locally supported
Premier Contact Point is ISO 27001:2022 certified across our technology solutions and business processes. Our security framework proactively identifies risks and applies robust controls to protect your data.
With Australian-made technology and an Australian support team, you can trust Premier Contact Point as your secure and reliable contact centre platform.
Accelerate your digital customer experiences
Create personalised, AI-powered customer experiences, boost productivity, and elevate your service delivery – all with a platform that’s intuitive, enjoyable, and proudly Australian-made. Reach out today to begin your customer experience transformation with Premier Contact Point.