Contact Point Pricing
Effortlessly scale your business with adaptable, transparent and cost-effective pricing options
Explore which AI-powered experience solution and pricing options are right for your business.
CONTACT POINT
Digital
Deliver streamlined experiences across email, chat and social channels. Elevate your CX with AI, Chatbots, Self Service, Agent Assist and searchable knowledge portal in a single platform. Plus track and report on customer insights with ease.
FROM
$85
user/month
CONTACT POINT
Voice
Manage and analyse key customer interactions across all calls. Deliver seamless, personalised experiences through multiple AI disciplines in a single platform to deliver intelligently crafted and personalised experiences at scale.
FROM
$119
user/month
CONTACT POINT
Most popular
Ultimate
Unite all channels under one superior service and deliver end-to-end personalised experiences at scale. Optimise with intelligent automations, embedded AI, quality management and comprehensive functional support that delivers value from day one.
FROM
$149
user/month
Get in touch to see how Contact Point can transform your business and elevate your customer interactions with just one platform.
* Prices shown are indicative only and exclude GST.
* Prices may be changed at any time without notice so you should contact Premier Contact Point for detailed pricing information.
Compare Contact Point licences and features
Find the right capabilities and native AI experiences to grow your business.
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Full featured IVR |
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Core Contact Routing |
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Transfer to last team member |
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Enhanced Contact Routing |
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Inbound Call Queueing |
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Manual Outbound Calls |
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Queue Voicemail |
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Queue Callback & Virtual Hold |
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Outbound Dialler & Campaign Manager |
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Message Apps |
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Email Queueing |
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Web Chat Queueing |
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SMS Queueing |
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Messenger & WhatsApp Queueing |
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Workflow Queueing |
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| Essentials | Advanced | Digital | Voice | Ultimate | ||
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Batch Speech to Text Transcription |
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Real-Time Speech to Text Transcription |
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Automatic Contact Summary |
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Speech & Text Analytics |
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Customer Voice Assistant |
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Customer Chat Assistant |
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Agent Assistant |
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Class-Leading Real-Time Analytics |
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Wallboard Real-Time Dashboards |
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Class-Leading BI Reporting Analytics |
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Microsoft Teams User Reporting |
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| Essentials | Advanced | Digital | Voice | Ultimate | ||
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Contact Recording |
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Screen Recording |
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Recording Storage |
30 days |
30 days |
90 days |
90 days |
90 days |
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Customisable Post Call Survey |
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Remote Agent Monitoring |
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Customisable Agent Score Cards |
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Roster & Adherence Alerting |
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Advanced Workforce Management |
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| Essentials | Advanced | Digital | Voice | Ultimate | ||
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Call & Digital Workflow Configuration |
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Intuitive User Configuration |
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API & Database Requests |
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PCI DSS Compliant Payments |
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Teams Integration |
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Azure Entra Integration |
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Single Sign On (SSO) |
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| Essentials | Advanced | Digital | Voice | Ultimate | ||
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Technical Support via Phone & Email |
9am to 5pm AEDT/EST
Business Days |
9am to 5pm AEDT/EST
Business Days |
8am to 6pm AEDT/EST
Business Days |
8am to 6pm AEDT/EST
Business Days |
8am to 6pm AEDT/EST
Business Days |
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Account Management for 25+ Licenses |
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Business Hours Functional Support via Phone & Email |
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After Hours Functional Support via Phone & Email |
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After Hours Best Endeavours Technical Support |
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After Hours SLA Based Technical Support |
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FREE Hypercare Support Following Go-Live |
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Do more with Premier Contact Point
Contact us to find out more about how to improve your help desk efficiency