Real business insight
Make better decisions and improve contact centre performance with insights gained from real-time dashboards and deep historical reporting.
Better business decisions.
Happier, more productive agents.
Let your data tell the story. Connect data from any source into a single, cloud-based platform, allowing you to create class-leading real-time dashboards and powerful business intelligence reports.
Powerful BI reporting
Our suite of Business Intelligence reports give you every metric you need to analyse activities, performance and results quickly. This means your strategic and operational decision-making process just got a whole lot faster.
No matter where agents are located, your management team can track performance and administer changes quickly to ensure that business outcomes are achieved.
Total flexibility to manage your contact centre reports your way
Improve first call resolution
Review customer-agent interactions to determine agents’ strengths and weaknesses, adjust skill levels and implement accurate call routing.
Identify risks and opportunities
Analyse data to determine the drivers that have the most effect on peak contact centre performance.
Call recordings are stored in our cloud-based interface, totally searchable and rapidly retrieved to facilitate monitoring and quality management – from anywhere.
Increase campaign results
Monitor outbound activity and campaign results so you can adjust list filtering, scripts and offers and measure the effects, tweak by tweak.
Do more with Premier Contact Point
Contact us to find out more about how to improve your help desk efficiency