Leverage AI experiences and insights with Contact Point
Boost productivity, reduce administrative workload, and unlock strategic intelligence with our suite of Australian-built, AI-enabled solutions. Designed for simplicity and backed by trusted local support, Contact Point makes delivering exceptional customer experiences easier than ever.
Automate with AI summarisation
Harness the power of generative AI to improve operational efficiency and free teams from manual tasks. Contact Point automatically transcribes and summarises calls, giving agents more time to focus on meaningful customer interactions.
Summaries appear natively in our intuitive Contact Manager or can be synced directly into your CRM or ERP solution along with relevant metadata – keeping your ecosystem connected and your team empowered.
Create personalised customer journeys
Harness the power of generative AI to improve operational efficiency and free teams from manual tasks. Contact Point automatically transcribes and summarises calls, giving agents more time to focus on meaningful customer interactions.
Summaries appear natively in our intuitive Contact Manager or can be synced directly into your CRM or ERP solution along with relevant metadata – keeping your ecosystem connected and your team empowered.
Actionable customer intelligence
Collect and analyse customer feedback through automated post-call surveys, capturing key CX metrics like NPS and CSAT.
Contact Point surfaces insights that help you understand satisfaction, highlight trends, and automate improvement using AI – without adding manual overhead.
Improve operations through conversational insights
Access a deeper understanding of customer and agent experience with AI-driven sentiment and interaction analytics. Detect stress, frustration, confidence, and engagement levels to proactively intervene and improve service quality. These insights empower your teams to make informed decisions quickly and confidently.
Inbound routing, reporting & digital channels
Create true omni-channel customer experiences
Deliver seamless service across voice, email, SMS, chat, and social messaging.
With intelligent routing and advanced IVR, Contact Point ensures customers reach the right person faster
– reducing friction and improving outcomes.
Class-leading reporting, real-time dashboards & actionable insights
Visualise your customer data with clarity and confidence
Premier Contact Point offers one of the most comprehensive and customisable reporting suites in the industry.
Our platform includes:
- Customisable BI reports to visualise performance, identify trends, and plan ahead – tailored to your operational KPIs
- Live dashboards and wallboards for real-time performance visibility
- Outcome and activity coding to streamline tracking
Our reporting tools are intuitive and powerful – designed to be easy to use while delivering the depth of insight needed to drive strategic decisions.
Skills-based dialling & dialler optimisation
Unlock your sales potential
Accelerate sales velocity with tools purpose-built for productivity:
- Skills-based dialling
- Answer machine detection
- Dialler optimisation support
- Automated dialling capabilities
Improve conversions with skills-based dialling
Match each lead to the most suitable agent based on skills such as language proficiency or specialisation. This ensures higher-quality conversations and improved conversion outcomes.
Call recording, quality assurance & secure payments
Achieve compliance and protect customer data
Meet compliance and regulatory requirements with a secure suite of tools, including call recording, quality assurance workflows, data storage, and PCI-compliant payment solutions. Designed to be easy to use and fully secure, Premier Contact Point helps you protect your customers and your business.
Security you can trust
ISO 27001 Certified
Premier Contact Point is ISO 27001:2022 certified across our technology and business processes. Our information security framework proactively identifies risks and applies robust controls to safeguard your environment. With an Australian-built platform and local support team, you can trust that your data – and your customers – are protected.
Ready to elevate your customer journeys with AI?
Bring together the power of AI, deep customer insights, and an intuitive Australian-made contact centre platform. Partner with Premier Contact Point to transform customer experience with technology your teams will enjoy using – and support you can rely on.