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Smarter CXacross every channel, anywhere, anytime.

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Your 23 point action plan to deliver CX that drives competitive advantage

We are the Australian experts in cloud contact centre technologies

Premier Contact Point provides a customer management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors.

contact centre software

Need support for your Contact Centre or Business CX?
Premier has you covered.

Contact Centre Solutions

Premier Contact Point is a class leading cloud contact centre solution meeting today’s customer expectations.

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Contact Point for Business

A satisfied customer is the best business strategy. Premier will help you deliver CXellence from anywhere, anytime, on any device.

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Any channel. Anywhere. Anytime. ​

One intuitive platform that supports multiple call, email, web chat and SMS customer interactions

Rapidly respond

Improve response times and delight customers with efficient, quality service with personalised chatbots, self service and real-time data analytics.

Drive memorable experiences

Provide a comprehensive and seamless experience that transforms how you manage every important customer interaction.

Amplify revenue and growth

Scale and deliver a personalised customer experience through our easy to use customer contact management tools that drive repeat purchases and happy customers.

Every day, our customers trust us to handle their most important customer interactions

We are Australian experts in cloud contact centre technologies and have partnered with leading Australian organisations across all sectors, to help solve some of their most challenging customer experience problems.

We’re for easy and enjoyable customer experiences

Digital engagement is no longer optional, and the experience needs to be seamless across channels and touchpoints. It is crucial that your customers have choice around how they engage with you, and how you make it easy for them, irrespective of the channel.

See what else is new

customer retention strategies

Effective Customer Retention Strategies in the Digital Age

Is your business spending time, money and resources continually chasing new customers? How much emphasis is being placed on customer retention strategies to cultivate a loyal customer base? This article
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call centre improvements

3 Key Solutions to Call Centre Improvement for Better CX

The latest report from the Australian Customer Experience Professionals Association (ACXPA) is out. Each month, mystery shoppers representing ACXPA make calls to a variety of call centres in Australia. During
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cultivating value creation in contact centres

Practical Strategies for Cultivating Value Creation in Contact Centres

In the ever-evolving landscape of customer service, contact centres play a pivotal role in shaping the overall experience for businesses and their consumers. As we navigate through an era defined
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Do more with Premier Contact Point

Contact us to find out more about how to improve your customer experience