Smarter CXacross every channel, anywhere, anytime.

Your 23 point action plan to deliver CX that drives competitive advantage

We are the Australian experts in cloud contact centre technologies

Premier Contact Point provides a customer management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors.

Need support for your Contact Centre or Business CX?
Premier has you covered.

Contact Centre Solutions

Premier Contact Point is a class leading cloud contact centre solution meeting today’s customer expectations.

Contact Point for Business

A satisfied customer is the best business strategy. Premier will help you deliver CXellence from anywhere, anytime, on any device.

Any channel. Anywhere. Anytime.

One intuitive platform that supports multiple call, email, web chat and SMS customer interactions

Rapidly respond

Improve response times and delight customers with efficient, quality service with personalised chatbots, self service and real-time data analytics.

Drive memorable experiences

Provide a comprehensive and seamless experience that transforms how you manage every important customer interaction.

Amplify revenue and growth

Scale and deliver a personalised customer experience through our easy to use customer contact management tools that drive repeat purchases and happy customers.

Every day, our customers trust us to handle their most important customer interactions

We are Australian experts in cloud contact centre technologies and have partnered with leading Australian organisations across all sectors, to help solve some of their most challenging customer experience problems.

things to do moonee ponds

Contact Point is simple and manageable, it’s a game changer – MVC

MelbourneWater 600x400

Melbourne Water’s Cloud Contact Centre transformation enables quality customer service to flow

Tahbilk Winery

Tahbilk Winery fortify customer service with a Premier cloud contact centre transformation

We’re for easy and enjoyable customer experiences

Digital engagement is no longer optional, and the experience needs to be seamless across channels and touchpoints. It is crucial that your customers have choice around how they engage with you, and how you make it easy for them, irrespective of the channel.

'Phoenix Health Fund has used Premier’s cloud-based solution, Premier Contact Point for the last 5 years. The system enables us to manage our member communications with flexible and responsive real-time and historical monitoring tools and full call recording capabilities for compliance purposes. The implementation process and training were very straightforward and we receive prompt support when requested'

Sharon WaterhouseCEO, Phoenix Health Fund

'Since the introduction of Premier Contact Point cloud contact centre solution at our organisation, we have seen a significant change for the better in our customer service to our thousands of club members and supporters. The reporting tools are fantastic, and with the use of historical data we’re able to tailor our service to suit our members’ and supporters’ needs. From when the platform was first implemented in 2015, right through to today, the support we’ve had from Premier’s staff has been fabulous. We now just can’t imagine working without it.'

Lauren WallCustomer Experience Team Leader, Geelong Cats

'Tweed Shire Council have experienced some significant improvements in managing customer experience since the implementation of Premier Contact Point.Administration of Premier Contact Point is much simpler than other systems we’ve used and allows us to easily configure complex queue treatments like offering voicemail and virtual hold. These two features have resulted in a large reduction in abandoned calls because customers don’t have to wait on hold anymore.'

Anthony MortonCustomer Service Leader – Tweed Shire Council

Previous

Next

See what else is new

Large Language Models in Government

Managing the Risks of Large Language Models in Government

With more and more government departments implementing AI into their systems, there are concerns over the unreliability of Large Language Models. This article looks at the vulnerabilities of deploying LLM

Giving great customer care to all

The Important Role of Empathy in Customer Service Delivery

Having empathy in customer service is crucial for developing positive relationships with customers, and improving the customer experience. Discover how to incorporate it into your company culture and service delivery,

security in ai

Building Trust: Ensuring Security in AI-Driven Customer Support

With artificial intelligence now playing a pivotal role in contact centres and customer support, security in AI presents some challenges. This article digs deeper into trust and security, risks associated

Do more with Premier Contact Point

Contact us to find out more about how to improve your customer experience