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A government solution

Many public sector contact centres are facing the challenges of re-aligning their operations to meet changing organisational objectives and customer needs.

Meeting the challenge

Through our cloud based government contact centre solution we have helped many public sector organisations to embrace digitalisation and improve service delivery, staff engagement and workforce productivity.

We understand fully that fear of change often stems from a fear of failure, particularly when it comes to using new technology and new channels.

  • Our technical and consultative teams liaise with all stakeholders to plan, configure and deploy the solution which best meets your operational requirements and aligns with your organisational objectives.
  • During and after deployment our support teams work closely with you to train all the members of your contact centre team so all are engaged and productive as quickly as possible.
  • Our support team is always there to help, whenever you need them. We don’t just help to fix problems – we’re there with you to provide advice, training, and suggestions to help your contact centre grow and improve.
mobility workflow PCP
Bayside Council
"Bayside Council implemented the Premier Contact Point solution in late 2018. The solution provided has enabled Council to improve our service to the customer and better monitor performance through data analytics and dashboards. The agile solution also enables us to pre-plan and respond to peak workload periods. "

“It’s really great how easy your contact centre system is to use and manage, it has opened up a lot of new doors to help us manage our call centre. The new contact centre system is so much faster and easier to work with. I now have so many more options and can do things that I could not do before. This has been so much better than the old phone system we had”
Blair Mitchell
National Allocations Team Leader

The Premier Contact Point solution is currently listed on the following technical and procurement panel arrangements

VIC-gov-logos

Premier Contact Point Pty Ltd is a Pre-Qualified Supplier of call/contact centre technologies under the Local Government Association (LGA) Arrangement NPN1.18 – Telecommunication Services, managed by government-owned procurement services provider Local Buy and which services QLD, VIC, TAS, and NT.

Victorian Telecommunications Services State Purchase Contract (UCaaS and Contact Centre Services)

MAV-logo

MAV ICT Professional and Leasing Services ES8111-2021

LocalBuy logo

Local Buy NPN1.18 Telecommunications Services

NSW-Government-Logo

New South Wales Government ICT Services Scheme 0020 Advanced Suppliers List (Category G03 Telephony including delivery “as a service”, Category 05 Telecommunications Services Management and Maintenance Services and Category R01 ICT Cloud Services Applications)

New South Wales Government Telecommunications Purchasing Arrangements 2210 (Fixed Voice Services Tower)

QLD-gov

Queensland Government Whole of Government Standing Offer Arrangement DJAG1049694

SA-gov

South Australian Government Voice and Unified Communications Services Panel DTF044771

Do more with Premier Contact Point

Contact us to find out more about how to improve your customer contact solution