Premier Contact Point

Every day, our Customers trust us to handle their most important customer interactions

Why Choose Us?

We are the Australian experts in contact centre technology.

Premier Contact Point provides a customer contact management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors. Our cloud contact centre solution includes Visual IVR, class leading real-time and historical BI reporting, customer contact management, speech analytics, quality assurance, workforce management as well as APIs to integrate with your existing platforms.

We specialise in setting up businesses with a cloud contact center solution for the first time as well as replacing existing customer contact systems. Whether you need better features such as class leading reporting, speech analytics, or simply a dependable cloud contact centre solution with Australian based support to help you deliver a great customer experience, we can help.

We’ve built an Australian cloud contact centre platform, with the Australian business and consumer in mind.

When you invest in a solution to improve your customer’s experience, you want to make sure your provider can give you the technology, support and commitment you need.

A big thank you and well done to the Premier Contact Point team for delivering an exceptional piece of technology. Their knowledge combined with our team’s hard work ensured that the project was delivered on time and with minimal disruption. It was great to see everyone working together. Thanks again and well done!

Damon Bayley

Customer Operations Team Leader – Customer & Strategy Melbourne Water

Administration of Premier Contact Point is much simpler than other systems we’ve used and allows us to easily configure complex queue treatments like offering voicemail and virtual hold. These two features have resulted in a large reduction in abandoned calls because customers don’t have to wait on hold anymore. The ongoing support from Premier’s service desk team is excellent as they’re always available to assist.

Anthony Morton

Program Leader – Customer Service, Tweed Shire Council

Premier's customer contact solution helps OLGR to improve the customer experience by routing calls to internal staff who are best equipped to handle the enquiry. OLGR have found the Premier’s support team to be prompt, efficient and more than willing to go the extra mile to address any concerns raised by OLGR and we appreciate the professionalism and assistance continually displayed by Premier.

Robert Lovrincevic

Office of Liquor and Gaming Regulation - Department of Justice and Attorney-General

Who we Are?

We are a group of tech innovators and customer service fanatics with one common love: helping organisations deliver the ultimate customer experience.

It’s not just about the technology.

Premier Contact Point helps you build enduring relationships with your customers and achieve your business and operational goals. Our highly experienced business and contact centre experts make sure you’re equipped with the knowledge, processes and best practices to turn your vision into reality.

Premier commenced in 1986 with a clear vision, “to develop, deliver and support leading-edge technology solutions that enhance our customers’ business operations”. Continuing to deliver on this promise in today’s competitive technology landscape has involved substantial investment in Research and Development, innovation, quality and ensuring that the Premier Contact Point team is comprised of the finest engineers and support people.

There are companies who simply sell technology, arrange for the setup and then hand over support to an online knowledge base.

We don’t do this.

We believe that if we are to maintain our market leadership as a provider of solutions that help our customers deliver the ultimate customer experience, then we need to be doing the same ourselves.

Once Premier Contact Point has been configured, tested and handed over to you, our Australian based team is available to support your staff as they get used to using the new technology. In addition to our comprehensive onboarding process, we continue to provide both technical and functional help and support via phone, chat and email.

Premier Contact Point

Executive Team

Lorenzo Marasco

Executive Director

Andrew Bell

General Manager

Fausto Marasco

Executive Director

Steve Fitzgerald

National Sales Manager

Con Tsoukas

Marketing & Product Manager

Sol Rabinowicz

Chief Executive Director

Dougal Ingram

Customer Support & Operations Manager

Customer experience at new heights

Take your contact centre to the cloud and enable personalised experiences for your staff and customers, on any channel, at any time with our cloud contact centre solutions.

Omnichannel CX built for enterprise.