Premier Contact Point
Why Choose Us?
We are the Australian experts in contact centre technology.
Premier Contact Point provides a customer contact management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors. Our cloud contact centre solution includes Visual IVR, class leading real-time and historical BI reporting, customer contact management, speech analytics, quality assurance, workforce management as well as APIs to integrate with your existing platforms.
We specialise in setting up businesses with a cloud contact center solution for the first time as well as replacing existing customer contact systems. Whether you need better features such as class leading reporting, speech analytics, or simply a dependable cloud contact centre solution with Australian based support to help you deliver a great customer experience, we can help.
We’ve built an Australian cloud contact centre platform, with the Australian business and consumer in mind.
Who we Are?
We are a group of tech innovators and customer service fanatics with one common love: helping organisations deliver the ultimate customer experience.
It’s not just about the technology.
Premier Contact Point helps you build enduring relationships with your customers and achieve your business and operational goals. Our highly experienced business and contact centre experts make sure you’re equipped with the knowledge, processes and best practices to turn your vision into reality.
There are companies who simply sell technology, arrange for the setup and then hand over support to an online knowledge base.
We don’t do this.
We believe that if we are to maintain our market leadership as a provider of solutions that help our customers deliver the ultimate customer experience, then we need to be doing the same ourselves.
Once Premier Contact Point has been configured, tested and handed over to you, our Australian based team is available to support your staff as they get used to using the new technology. In addition to our comprehensive onboarding process, we continue to provide both technical and functional help and support via phone, chat and email.