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Cybersecurity is vital for local government contact centres. While cloud-based platforms streamline operations, they do come with security risks. This article highlights key risks, and steps you can take to

With artificial intelligence now playing a pivotal role in contact centres and customer support, security in AI presents some challenges. This article digs deeper into trust and security, risks associated

Businesses and contact centres are increasingly looking to AI technology to improve both customer experiences and operational efficiency. However, effective AI implementation is about striking a balance between the need

In recent years there has been a lot of AI hype floating around, but how much of this hype is mere fantasy and how much is practical reality? This article