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ai and predictive analysis
Sol Rabinowicz

Three ways AI and predictive analytics significantly improve customer service

Customers don’t want to repeat themselves. They don’t want to explain their issue three times. And they don’t want to wait until something goes wrong before you act. Customers want
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cloud technology and AI
Sol Rabinowicz

Getting the Most from AI Starts with Cloud Technology

AI has quickly become a cornerstone of modern customer support. We’re seeing smarter virtual agents, faster resolutions, and a growing expectation that service will be both efficient and personal. But
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sentiment analysis
Sol Rabinowicz

The Role of Sentiment Analysis in Enhancing Customer Experience

AI-driven sentiment analysis gives contact centre team members and leaders valuable, real-time insights that can be used to de-escalate negative experiences, increase customer loyalty and improve satisfaction. Find out how it works.
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APIs
Sol Rabinowicz

APIs and Customisation: Tailoring Contact Centre Solutions to Your Business Needs

If you want to enhance the contact centre solutions for your business, APIs and customisation provide the answer. Discover how APIs can help you shape more efficient and highly-rated customer service.
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First-Contact Resolution
Sol Rabinowicz

Boost First-Contact Resolution with AI Chatbots

Cutting-edge contact centres adopt the latest technology to improve first-contact resolution. AI-driven chatbots and auto assistants are key to achieving this. Discover how AI improves FCR and overall performance.
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biometrics and passkeys
Sol Rabinowicz

Unlocking the Future: How Biometrics and Passkeys Are Revolutionising Security

Scammers and fraudsters are being thwarted by new verification technology which uses biometrics and passkeys. Discover how this technology works, and is shaping the future of secure access and online transactions in every industry.
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CASE STUDY

Phoenix Health Fund Transforms CX with Premier Contact Point

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