Blogs

Increasing and improving call centre QA (quality assurance) is paramount in today’s high-tech, fast-paced world. Customers expect speedy and accurate services. This article highlights the benefits of AI-driven quality assurance solutions and how Premier Contact Point helps you deliver them.

Today’s customers expect personalised and efficient services when dealing with contact centres, and they want results fast. It can be challenging delivering proficient customer service while also speeding up the process. This article highlights 5 key contact centre trends for 2025 that enhance speed and efficiency.

Cybersecurity is vital for local government contact centres. While cloud-based platforms streamline operations, they do come with security risks. This article highlights key risks, and steps you can take to ensure your cloud-based operations are secure against cyber attacks.

With artificial intelligence now playing a pivotal role in contact centres and customer support, security in AI presents some challenges. This article digs deeper into trust and security, risks associated with AI adoption, and how you can overcome those risks and maintain customer trust and confidence.