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Inspiration, ideas and tips to help you delight your customers and take customer experience to new heights.

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cloud technology and AI
Sol Rabinowicz

Getting the Most from AI Starts with Cloud Technology

AI has quickly become a cornerstone of modern customer support. We’re seeing smarter virtual agents, faster resolutions, and a growing expectation that service will be both efficient and personal. But
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sentiment analysis
Sol Rabinowicz

The Role of Sentiment Analysis in Enhancing Customer Experience

AI-driven sentiment analysis gives contact centre team members and leaders valuable, real-time insights that can be used to de-escalate negative experiences, increase customer loyalty and improve satisfaction. Find out how it works.
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APIs
Sol Rabinowicz

APIs and Customisation: Tailoring Contact Centre Solutions to Your Business Needs

If you want to enhance the contact centre solutions for your business, APIs and customisation provide the answer. Discover how APIs can help you shape more efficient and highly-rated customer service.
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First-Contact Resolution
Sol Rabinowicz

Boost First-Contact Resolution with AI Chatbots

Cutting-edge contact centres adopt the latest technology to improve first-contact resolution. AI-driven chatbots and auto assistants are key to achieving this. Discover how AI improves FCR and overall performance.
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biometrics and passkeys
Sol Rabinowicz

Unlocking the Future: How Biometrics and Passkeys Are Revolutionising Security

Scammers and fraudsters are being thwarted by new verification technology which uses biometrics and passkeys. Discover how this technology works, and is shaping the future of secure access and online transactions in every industry.
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Customer Experience and Employee Experience
Sol Rabinowicz

Bridging the Gap Between CX and EX – Why Happy Employees Create Better Customer Experiences

The customer experience and employee experience are closely related. One affects the other. The goal is to bridge the gap between the two and bring them together in perfect harmony. This article discusses this all-important topic and provides proactive strategies and solutions to achieve this outcome.
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CASE STUDY

Phoenix Health Fund Transforms CX with Premier Contact Point

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