Prioritised
Priority-based scheduling is a powerful feature, defined using business rules and other criteria on each schedule. Useful for those situations when you don’t need to record the entire call.
With Premier Contact Point we’ve got you covered with comprehensive and user-friendly call recording functionality.
Call recording is a valuable communications tool if your organisation takes lots of customer calls. With Premier Contact Point, you can record customer phone calls – while staying compliant.
User friendly call recording – Whether you need to record conversations for compliance or to improve agent performance and customer satisfaction, our comprehensive call recording functionality is very user friendly.
Fast and simple recording management – Using our web-based search and streaming platform, recordings are retrievable within minutes, not days.
As well as streaming and downloading audio files, recordings can be flagged for later use and have comments recorded against them as part of a quality management regime.
From empowering you to allocate resources more efficiently to monitoring performance and understanding customer pain points, the insights you can glean from call recordings is vital when it comes to keeping your customers happy.
Priority-based scheduling is a powerful feature, defined using business rules and other criteria on each schedule. Useful for those situations when you don’t need to record the entire call.
Premier Contact Point call recording is compatible with a diverse range of phone systems and configurations including VoIP, traditional PABX and PSTN telephony, mobile phone, and blended environments.
Call recording functionality integrates seamlessly into all CRM systems including Microsoft Dynamics 365 and Salesforce, enabling you to manage call recordings from within the customer record.
Contact us to find out more about how to improve your help desk efficiency