Building customer rapport: The mainstay of boosting loyalty
Building customer rapport helps create a genuine connection between your business and your customers. You may even create raving fans!
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Customer experience in the age of mobility
These days, we can do almost anything on our mobile devices. Are you giving your mobile customer experience the attention it deserves?
Best Practice News: Building the remote workplace
We share insights into contact centre best practices for working from home that can boost agents’ engagement and productivity, and your business resilience.
Handling customer complaints with grace
Handling customer complaints is a vital a part of creating an exceptional customer experience. Underestimate it at your peril.
Contact centre agents onboarding: inducting staff for a positive employee experience
There’s nothing worse than finding a great employee, only to lose them within months. The right onboarding process makes all the difference.
Remote Control III: Four self-care ideas for contact centre agents
You’ve got your team working from home while keeping your customer service standards humming, but how are your agents coping?
Remote Control II: Custom dashboards help agents monitor activity and metrics
Connect your agents with your contact centre work from home model fast, using highly configurable dashboards for real-time monitoring.
Remote Control: keep staff playing their A-game while working from home
How do you keep your contact centre running under remote working conditions, maintain your high customer experience standards, and give your agents the support they need?
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