An intelligent approach to gaining market intelligence
Marketing intelligence, powered by AI, is letting marketers be in control of their data in ways we’ve only talked about for decades.
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New Premier Contact Point and VExpress partnership
New VExpress and Premier Contact Point partnership brings benefits to Australian organisations and consumers.
Game on! Gamification of the Contact Centre Role
Gamification is one of the best ways to improve your agents’ engagement. But are you gamifying the right way? Read on to find out.
3 Ways your Contact Centre can Collect Payments Securely
Make it easy for your business to provide data security and reduce fraud risk – without compromising the customer experience.
Robotic Process Automation: Get ready for robot-assisted customer experience
If you haven’t already considered implementing RPA in your contact centre – here’s why you should.
How To Save Your Customers Time When They Call You
If the thought of calling you fills your customers with dread, it’s time to do something about it, before they find a competitor who’s more efficient.
How to Avoid Avoidable Customer Churn
Avoidable customer churn is estimated to cost companies $A45b per year. Driver analysis and predictive modelling can help reduce churn.
How to Track ROI from Ads to Contact Centres to Stores
Tracking advertising ROI of campaigns can be tricky. Discover how to track from online ads to Contact Centre enquiry to instore purchase.
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