Revolutionising Local Government Contact Centres with BI Tools
To meet the demands of citizens and to serve them better, councils and shires around Australia are using a suite of BI tools that offer powerful reporting, real-time dashboards and
Blogs
Inspiration, ideas and tips to help you delight your customers and take customer experience to new heights.
Enhancing Citizen Engagement in Local Government
New innovations enhance many aspects of our lives, and this includes improving citizen engagement in local government. Innovative technology has become a crucial enabler for delivering more efficient and user-friendly
Transforming Local Councils with Digital Innovation When Budgets are Tight
In a world that is becoming more and more focused on digital solutions, there has been a push for transforming Australian councils with digital innovation. Unfortunately, government departments, particularly local
Effective Customer Retention Strategies in the Digital Age
Is your business spending time, money and resources continually chasing new customers? How much emphasis is being placed on customer retention strategies to cultivate a loyal customer base? This article
3 Key Solutions to Call Centre Improvement for Better CX
The latest report from the Australian Customer Experience Professionals Association (ACXPA) is out. Each month, mystery shoppers representing ACXPA make calls to a variety of call centres in Australia. During
Practical Strategies for Cultivating Value Creation in Contact Centres
In the ever-evolving landscape of customer service, contact centres play a pivotal role in shaping the overall experience for businesses and their consumers. As we navigate through an era defined
CASE STUDY