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Inspiration, ideas and tips to help you delight your customers and take customer experience to new heights.

Transforming Local Councils with Digital Innovation

Transforming Local Councils with Digital Innovation When Budgets are Tight

In a world that is becoming more and more focused on digital solutions, there has been a push for transforming Australian councils with digital innovation. Unfortunately, government departments, particularly local
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customer retention strategies

Effective Customer Retention Strategies in the Digital Age

Is your business spending time, money and resources continually chasing new customers? How much emphasis is being placed on customer retention strategies to cultivate a loyal customer base? This article
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call centre improvements

3 Key Solutions to Call Centre Improvement for Better CX

The latest report from the Australian Customer Experience Professionals Association (ACXPA) is out. Each month, mystery shoppers representing ACXPA make calls to a variety of call centres in Australia. During
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cultivating value creation in contact centres

Practical Strategies for Cultivating Value Creation in Contact Centres

In the ever-evolving landscape of customer service, contact centres play a pivotal role in shaping the overall experience for businesses and their consumers. As we navigate through an era defined
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Link customer experience to business value

5 Steps to Link Customer Experience to Business Value

In the ever-evolving landscape of business, customer satisfaction reigns supreme. In this article, we explore five steps to bridge the gap between an outstanding customer journey and its undeniable impact
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Using AI for contact centre quality assurance

The Benefits and Application of AI in Contact Centre Quality Assurance

Using AI in contact centre quality assurance brings several advantages, making the process more efficient and accurate while enhancing the customer experience. In this article, we’ll explore these benefits with
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CASE STUDY

Phoenix Health Fund Transforms CX with Premier Contact Point