Premier blogposts

Why CX fails. There are five things you need to get right with a CX vision and strategy, and to get your teams onboard

Customer service automations. What are they? Discover how automations are enhancing service delivery for customer contact teams

What is artificial intelligence? Common automations include bots, chatbots, robots and AI – and they’re all technically a little different.

Market Study reveals where leading contact centres will be focusing their efforts and expenditure in 2019.

if CX is the key to customer satisfaction and customer loyalty – how do we measure it in contact centres?

Voice channels will continue to stand the test of time in 2019

IComm and Premier Contact Point partnership to help more Australian businesses communicate better with customers.

Contact Centre Forecasting is one of those tasks that most supervisors hate. Here’s four common forecasting problems, and how to overcome them.