Introduction to Augmented Reality and Virtual Reality Augmented Reality (AR) and Virtual Reality (VR) are groundbreaking technologies making a significant impact on the business world and reshaping how companies operate
Inspiration, ideas and tips to help you delight your customers and take customer experience to new heights.
Data can be useful in so many ways but are you being authentic? Data transparency is fundamental to building trust in your business as well as increasing productivity.
If your organisation is providing customer service in the same way that you did a few years ago, you’re on the road to losing customers, staff and market share. Successful
Today’s customers use various devices as they move through their day. Mobile phones have dominated our daily lives, and many people communicate, browse and shop on their devices while on
Video has increasingly become an essential aspect of our daily lives. Many of us use video chat daily in the workplace or in our personal lives to catch up with
Too often, your team answers calls about common queries with straightforward solutions that they might have already delivered several times that day. Such queries clog your call queue and mean