Skip to content

Blogs

Inspiration, ideas and tips to help you delight your customers and take customer experience to new heights.

AllBusiness InsightsBusiness IntelligenceCloudContact Centre ManagementCustomer ExperienceCustomer LoyaltyIVRMobilityMulti ChannelPCI DSS ComplianceSecuritySelf ServiceTechnologyWorkforce Management
Large Language Models in Government
10/10/2024 - Sol Rabinowicz

Managing the Risks of Large Language Models in Government

With more and more government departments implementing AI into their systems, there are concerns over the unreliability of Large Language Models. This article looks at the vulnerabilities of deploying LLM
Read More
Giving great customer care to all
18/09/2024 - Sol Rabinowicz

The Important Role of Empathy in Customer Service Delivery

Having empathy in customer service is crucial for developing positive relationships with customers, and improving the customer experience. Discover how to incorporate it into your company culture and service delivery,
Read More
security in ai
08/08/2024 - Sol Rabinowicz

Building Trust: Ensuring Security in AI-Driven Customer Support

With artificial intelligence now playing a pivotal role in contact centres and customer support, security in AI presents some challenges. This article digs deeper into trust and security, risks associated
Read More
Ai Implementation
09/07/2024 - Sol Rabinowicz

Striking a Balance: Ensuring Efficiency and Accuracy in AI Implementation

Businesses and contact centres are increasingly looking to AI technology to improve both customer experiences and operational efficiency. However, effective AI implementation is about striking a balance between the need
Read More
ai Hype
20/06/2024 - Sol Rabinowicz

AI Hype and Reality: Delivering Real Value with Artificial Intelligence

In recent years there has been a lot of AI hype floating around, but how much of this hype is mere fantasy and how much is practical reality? This article
Read More
moving to the cloud
10/05/2024 - Sol Rabinowicz

How Local Governments Are Moving to the Cloud

As local governments around Australia are feeling the pressure to remain current and up-to-date with the latest technology, there is a push to transition from legacy systems to cloud-based solutions.
Read More
« 123456»

CASE STUDY

Phoenix Health Fund Transforms CX with Premier Contact Point

Read the story