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Privacy Act AI
Sol Rabinowicz

Privacy Act AI Changes: What Australian Businesses Need to Do Now

Starting 10 December 2026, Australian businesses will need to explain in their privacy policy how they use AI in decisions that significantly affect customers. If your contact centre platform uses
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Contact Centre Platform Switch
Sol Rabinowicz

What to Track When Switching Contact Centre Platforms

Going live on a new contact centre platform is a milestone, but it is not the finish line. The real question starts the day after cutover: Is the new platform
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Switching Contact Centre Platforms
Sol Rabinowicz

Switching Contact Centre Platforms the Fast and Stress Free Way

Most businesses that make the switch to a better contact centre platform say the same thing afterwards: they wish they’d done it sooner.  The switch itself was fine. What held
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customer readiness
Sol Rabinowicz

What Your Busiest Day Reveals About Your Customer Readiness

Every business faces it: that day when everything happens at once. The phones keep ringing, the inbox fills up, your team is under pressure, and customers wait longer than usual.
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Contact Centre Teams
Sol Rabinowicz

Local Support Makes a Huge Difference for Contact Centre Teams

Picture this: it’s a busy Tuesday morning. Your contact centre platform goes down. Maybe your team can’t take calls or the IVR has stopped working. You’re  in a long queue
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contact centre software
Sol Rabinowicz

Growing Pains, Solved: How SMBs Use Contact Centre Software to Scale Without Compromising Service

If your phones are ringing off the hook, your shared inbox is overflowing, and your team is stretched thin, you’re not alone. As retail, healthcare, manufacturing, NFPs, education providers, finance
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CASE STUDY

Phoenix Health Fund Transforms CX with Premier Contact Point

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