Premier blogposts

Building a quality relationship with your customers is no different to any other. It’s all about really knowing what your customers want.

Having the right systems and processes is vital for creating a good customer experience. But are you ready for when things go wrong?

Yes, it’s a thing. And if you want a lucrative slice of it, there are a few things you need to know.

While creating a great customer experience is all the rage, there’s still too big a gap between expectations and reality.

Put your call centre wait times to good use so you can give your customers more of what they want, and less of what they don’t.

See the core principles of Best Practice in IVR Design – things you must get right if you’re going to get your CX right.

Sure, the term “help desk” is a bit of an anachronism these days, but a rose by another name… Or so the saying goes.

Discover how call monitoring has helped one contact centre instill a positive culture and achieve extraordinary growth.