5 ways chatbot automation transforms CX
Too often, your team answers calls about common queries with straightforward solutions that they might have already delivered several times that day. Such queries clog your call queue and mean
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Inspiration, ideas and tips to help you delight your customers and take customer experience to new heights.
Changing the game with omnichannel customer experience
Customers today have more choices than ever when communicating with companies and customer service providers. They can choose from various channels, such as voice, webchat, message, email, social media, etc.
The future of CX is here: Harnessing technology to deliver exceptional service
The customer experience (CX) is an area set to undergo rapid change in the coming years. Already, we have seen great shifts in how consumers interact with brands and contact
How can you measure and improve the customer experience?
Many customer experience (CX) trends are bouncing around industry discussions; artificial intelligence (AI), automation, chatbots, and virtual reality are buzzwords promising to enhance CX. With all these words going around,
Why consider contact centre solutions with mobile capabilities?
Mobility has become the flavour of many workforces. It is the preferred mode of operating for many people and can influence whether they take a job. Leaders have also recognised
5 digital customer experience trends driving the future of contact centres
In recent years, our world has become increasingly digital. Many of us now shop, research products and interact with customer support through digital channels. In 2020 alone, the APAC region
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