Premier blogposts

You’ve got your team working from home while keeping your customer service standards humming, but how are your agents coping?

Connect your agents with your contact centre work from home model fast, using highly configurable dashboards for real-time monitoring.

How do you keep your contact centre running under remote working conditions, maintain your high customer experience standards, and give your agents the support they need?

Process control and automation technologies are coming to the fore as contact centres strive to boost their customer experience.

Until now, contact centre benchmarking stats and reports have been heavily US-focused. But what’s CX best practice in Australia?

There are good ways and bad to manage an angry customer. We share our thoughts on how to turn the tirade, and boost customer rapport.

In Part 2 of our post on delivering the ultimate customer experience, we cover the last four fundamentals to getting things right.

We are actively monitoring the COVID-19 situation and will continually update our work health and safety measures to ensure the safety of our employees.