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Inspiration, ideas and tips to help you delight your customers and take customer experience to new heights.

moving to the cloud

How Local Governments Are Moving to the Cloud

As local governments around Australia are feeling the pressure to remain current and up-to-date with the latest technology, there is a push to transition from legacy systems to cloud-based solutions.
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BI tools

Revolutionising Local Government Contact Centres with BI Tools

To meet the demands of citizens and to serve them better, councils and shires around Australia are using a suite of BI tools that offer powerful reporting, real-time dashboards and
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citizen engagement in local government

Enhancing Citizen Engagement in Local Government

New innovations enhance many aspects of our lives, and this includes improving citizen engagement in local government. Innovative technology has become a crucial enabler for delivering more efficient and user-friendly
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Transforming Local Councils with Digital Innovation

Transforming Local Councils with Digital Innovation When Budgets are Tight

In a world that is becoming more and more focused on digital solutions, there has been a push for transforming Australian councils with digital innovation. Unfortunately, government departments, particularly local
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customer retention strategies

Effective Customer Retention Strategies in the Digital Age

Is your business spending time, money and resources continually chasing new customers? How much emphasis is being placed on customer retention strategies to cultivate a loyal customer base? This article
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call centre improvements

3 Key Solutions to Call Centre Improvement for Better CX

The latest report from the Australian Customer Experience Professionals Association (ACXPA) is out. Each month, mystery shoppers representing ACXPA make calls to a variety of call centres in Australia. During
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CASE STUDY

Phoenix Health Fund Transforms CX with Premier Contact Point