8 fundamentals for delivering the ultimate customer experience – Part II
In Part II of our post on delivering the ultimate customer experience, we cover the last four fundamentals to getting things right.
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- Business Intelligence
- Cloud
- Contact Centre Management
- Customer Experience
- Customer Loyalty
- Mobility
- Multi Channel
- PCI DSS Compliance
- Security
- Self Service
- Technology
- Workforce Management
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Premier Technologies / MerchantSuite COVID-19 Update 2 -26 March 2020
We are actively monitoring the COVID-19 situation and will continually update our work health and safety measures to ensure the safety of our employees.
How to quickly enable your customer service staff to work from home
The rapid spread of COVID-19 has forced workplaces to take urgent action to allow staff to work from home.
CX as a function of happy teams: tools to help analyse wellbeing and engagement
When it comes to keeping staff morale and customer experience up, solid data can play a pivotal role.
8 fundamentals for delivering the ultimate customer experience – Part I
Delivering the ultimate customer experience can be a complex undertaking. Here are the first four of eight fundamentals for success.
CX: The View from the C-Suite
A Customer Experience Trends 2020 report identifies an emerging business leadership role: The Chief Customer Officer.
First Contact Resolution and what it can tell you about your contact centre
We unpack The Ascent Group’s latest benchmarking study into first contact resolution and the implications for your business.
Leading the Game to Better Employee Engagement
Contact centre employee engagement is tricky to carry off, but not impossible. It’s just a case of leading the right game.
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