In a world that is becoming more and more focused on digital solutions, there has been a push for transforming Australian councils with digital innovation. Unfortunately, government departments, particularly local
Inspiration, ideas and tips to help you delight your customers and take customer experience to new heights.
Is your business spending time, money and resources continually chasing new customers? How much emphasis is being placed on customer retention strategies to cultivate a loyal customer base? This article
The latest report from the Australian Customer Experience Professionals Association (ACXPA) is out. Each month, mystery shoppers representing ACXPA make calls to a variety of call centres in Australia. During
In the ever-evolving landscape of customer service, contact centres play a pivotal role in shaping the overall experience for businesses and their consumers. As we navigate through an era defined
In the ever-evolving landscape of business, customer satisfaction reigns supreme. In this article, we explore five steps to bridge the gap between an outstanding customer journey and its undeniable impact
Using AI in contact centre quality assurance brings several advantages, making the process more efficient and accurate while enhancing the customer experience. In this article, we’ll explore these benefits with