9 Ways to Improve Contact Centre Profitability
There are several ways to improve the profitability of your Contact Centre. Discover 9 things to focus on to improve the bottom line.
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On-Hold Music: Music to Your Customers’ Ears, or Not?
Enjoyable on-hold music can shorten customers’ perception of wait times, manage customer anxiety, and create brand awareness. But how?
How to Create the Right IVR Customer Experience
Does the IVR customer experience provided by your contact centre deliver a non-frustrating journey? 3 Tips to create the right IVR experience.
Capturing Customer Intent
Capturing customer intent is defined as “one of the “most important digital initiatives” – discover why.
Providing Proactive Customer Experience in Contact Centres
Discover how contact centres can provide proactive customer experience to increase customer loyalty and reduce inbound volumes.
How’s Your Customer Experience Network?
There’s a new concept emerging in the CX universe called ‘Customer Experience Networks’, and here’s why your organisation should be thinking about it.
15 Ways to Boost Contact Centre Efficiency
Review our 15 contact centre efficiency ideas to see how you could improve productivity without compromising CX.
Contact Centre Central becomes CX Central
Contact Centre Central has been relaunched as CX Central – and founder Justin Tippett has announced five new initiatives for the industry to accompany it.
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