In Pursuit of Service Excellence: Putting the “Help” Back in “Help Desk”
Sure, the term “help desk” is a bit of an anachronism these days, but a rose by another name… Or so the saying goes.
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Extraordinary growth achieved through total transparency
Discover how call monitoring has helped one contact centre instill a positive culture and achieve extraordinary growth.
From functional to experiential: Becoming a CX influencer in your organisation
How contact centre executives can influence their own leadership and management teams to improve CX.
Applying the latest CX trends to your business
There are five trends in the customer experience space that are affecting your business right now, see the latest research.
Kaizen calling: Modernising your contact centre one step at a time
Contact centre systems have come a long way in the last 20 years, and with the advent of smartphone technology
Contact Centres for the Mobile Phone Generation
With 35 million mobiles & only 8 million landlines, Australian Contact Centres need to update operations right now. Here’s how.
Contact Centre Strategic Management—Tip 3
Tip No 3 from Sol Rabinowicz, CEO Premier Technologies, during his keynote presentation at CCW.
Contact Centre Strategic Management – Tip 2
Tip No 2 from Sol Rabinowicz, CEO Premier Technologies, during his keynote presentation at CCW.
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