How do Contact Centre Staff Spot a Fraudster?
Identity theft is on the rise, and a recent Victorian court case reveals how the fraudster duped contact centre staff repeatedly in order to harm victims.
- All
- Business Intelligence
- Cloud
- Contact Centre Management
- Customer Experience
- Customer Loyalty
- Mobility
- Multi Channel
- PCI DSS Compliance
- Security
- Self Service
- Technology
- Workforce Management
Read more
The Influence of Your Staff on Your Company Brand
Your customers are judging your whole company based on the experience they have with your contact centre staff.
How Does Technology Impact Loyalty and Results?
Technology can have a detrimental effect on results. Why you need the right balance between Digital and Voice.
Not all contact centre solutions are equal. Here’s why.
Evaluating contact center solutions? Discover the key differences to assist in choosing the right contact center solution and provider.
Why CX strategies fail
Why CX fails. There are five things you need to get right with a CX vision and strategy, and to get your teams onboard
Helpful automations that will enhance CX and customer contact performance
Customer service automations. What are they? Discover how automations are enhancing service delivery for customer contact teams
What is the difference between bots, chatbots, RPA and AI?
What is artificial intelligence? Common automations include bots, chatbots, robots and AI – and they’re all technically a little different.
What will be the main focus for Contact Centres in 2019?
Market Study reveals where leading contact centres will be focusing their efforts and expenditure in 2019.
More posts
