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biometrics and passkeys
Sol Rabinowicz

Unlocking the Future: How Biometrics and Passkeys Are Revolutionising Security

Scammers and fraudsters are being thwarted by new verification technology which uses biometrics and passkeys. Discover how this technology works, and is shaping the future of secure access and online transactions in every industry.
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Customer Experience and Employee Experience
Sol Rabinowicz

Bridging the Gap Between CX and EX – Why Happy Employees Create Better Customer Experiences

The customer experience and employee experience are closely related. One affects the other. The goal is to bridge the gap between the two and bring them together in perfect harmony. This article discusses this all-important topic and provides proactive strategies and solutions to achieve this outcome.
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Cell centre QA
Sol Rabinowicz

Streamlining Call Centre QA with AI-Driven Solutions

Increasing and improving call centre QA (quality assurance) is paramount in today’s high-tech, fast-paced world. Customers expect speedy and accurate services. This article highlights the benefits of AI-driven quality assurance solutions and how Premier Contact Point helps you deliver them.
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call center trends
Sol Rabinowicz

5 Key Things Shaping Contact Centre Trends in 2025

Today’s customers expect personalised and efficient services when dealing with contact centres, and they want results fast. It can be challenging delivering proficient customer service while also speeding up the process. This article highlights 5 key contact centre trends for 2025 that enhance speed and efficiency.
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Government Contact Centres
Sol Rabinowicz

Securing Local Government Contact Centres in the Cloud

Cybersecurity is vital for local government contact centres. While cloud-based platforms streamline operations, they do come with security risks. This article highlights key risks, and steps you can take to ensure your cloud-based operations are secure against cyber attacks.
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Large Language Models in Government
Sol Rabinowicz

Managing the Risks of Large Language Models in Government

With more and more government departments implementing AI into their systems, there are concerns over the unreliability of Large Language Models. This article looks at the vulnerabilities of deploying LLM systems, and what you can do to mitigate those risks and maintain public trust.
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CASE STUDY

Phoenix Health Fund Transforms CX with Premier Contact Point

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