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Inspiration, ideas and tips to help you delight your customers and take customer experience to new heights.

Why consider contact centre solutions with mobile capabilities

Why consider contact centre solutions with mobile capabilities?

Mobility has become the flavour of many workforces. It is the preferred mode of operating for many people and can influence whether they take a job. Leaders have also recognised
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5 digital customer experience trends driving the future of contact centres

5 digital customer experience trends driving the future of contact centres

In recent years, our world has become increasingly digital. Many of us now shop, research products and interact with customer support through digital channels. In 2020 alone, the APAC region
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the benefits of an omnichannel contact centre

The benefits of a single communication platform

Many people use multiple applications daily. In one day, you likely check your email, instant messaging apps, social media, etc. As we use these platforms in our personal and professional
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Boost your CX maturity through digital transformation

Boost your CX maturity through digital transformation

Today’s contact centres must provide a wide selection of customer touchpoints without increasing costs or agent workloads. As such, digital transformation has become imperative for contact centres. Digital transformation is
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How contact centre technology brings people together

How contact centre technology brings people together

Your contact centre is more than a factory for providing advice and solving problems. No longer are contact centres voice-driven departments whose goal is to get people off the phone
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7 tips for choosing the right contact centre solution

7 tips for choosing the right contact centre solution

Choosing the right contact centre solution can feel like a big task. There are many factors to consider, such as the needs of your contact centre, agents, leadership team and
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CASE STUDY

Phoenix Health Fund Transforms CX with Premier Contact Point