Scammers and fraudsters are being thwarted by new verification technology which uses biometrics and passkeys. Discover how this technology works, and is shaping the future of secure access and online transactions in every industry.
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The customer experience and employee experience are closely related. One affects the other. The goal is to bridge the gap between the two and bring them together in perfect harmony. This article discusses this all-important topic and provides proactive strategies and solutions to achieve this outcome.
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Increasing and improving call centre QA (quality assurance) is paramount in today’s high-tech, fast-paced world. Customers expect speedy and accurate services. This article highlights the benefits of AI-driven quality assurance solutions and how Premier Contact Point helps you deliver them.
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Today’s customers expect personalised and efficient services when dealing with contact centres, and they want results fast. It can be challenging delivering proficient customer service while also speeding up the process. This article highlights 5 key contact centre trends for 2025 that enhance speed and efficiency.
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Cybersecurity is vital for local government contact centres. While cloud-based platforms streamline operations, they do come with security risks. This article highlights key risks, and steps you can take to ensure your cloud-based operations are secure against cyber attacks.
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With more and more government departments implementing AI into their systems, there are concerns over the unreliability of Large Language Models. This article looks at the vulnerabilities of deploying LLM systems, and what you can do to mitigate those risks and maintain public trust.
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Having empathy in customer service is crucial for developing positive relationships with customers, and improving the customer experience. Discover how to incorporate it into your company culture and service delivery, and how technology can help.
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With artificial intelligence now playing a pivotal role in contact centres and customer support, security in AI presents some challenges. This article digs deeper into trust and security, risks associated with AI adoption, and how you can overcome those risks and maintain customer trust and confidence.
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