Offer personalised experiences on every channel, anywhere, anytime.
Every day, our customers trust us to handle their most important customer interactions
Premier Contact Point is a fully-featured, omnichannel customer contact solution, hosted in the cloud. Agents log in to a single, unified platform to easily handle voice, email, web chat and SMS interactions.
Premier Contact Point helps you to deliver an extraordinary customer experience – every time.
But it’s not just about technology. Our class leading platform helps you build enduring relationships with your customers.
Using a mobile phone has become the preferred way for consumers to access information and communicate with companies. Premier Contact Point CX for SmartPhones is designed to leverage the unique capabilities of mobile phones and delivers proactive engagement and self-service options for mobile users.
What Premier Contact Point helps you do super efficiently
The ultimate customer experience occurs when customer satisfaction and resolution is achieved effortlessly.
Here’s how we help make that happen.
Improve customer support and increase customer satisfaction
Communicate with customers
on their preferred channel
Access customer details from your other programs
Increase leads, sales and collections
Monitor and manage teams and workflows in real time
Instantly fine tune staffing to match service levels
Quickly scale operations to meet peaks and troughs
Reduce capital and operating costs
Class leading customer contact management across multiple digital channels with unbeatable customer service and support
We have been utilising Premier’s customer contact management solution since 2014 and over the years Premier has consistently provided an excellent product with outstanding customer service. We very rarely have issues with Premier Contact Point and when we do, the Premier team are onto it right away. Requests are actioned immediately, with clear and effective communication from the support team. It’s an important quality in a solution provider that ensures we feel supported enough to focus on our core business functions and goals, rather than preoccupied with complex technology. Premier's customer contact management software is a simple yet powerful solution. I have to say it’s rare to find a technology vendor partner that delivers such a high level of service.
Liz Marinceski, Customer Service Team Leader, REMONDIS Australia
Inspiration, ideas and tips to help you delight your customers
6 Ways to help customers adapt to customer service changes
What’s your CX Maturity level?
Preparing for the Future of Customer Service
Do you need contact centre software if you’re not a call centre?
Upskilling customer service staff for complex enquiries
Premier Contact Point's “Work from Home” Report
Tips for dealing with distressed & vulnerable customers
Why 73% of your customers prefer human-driven customer support channels
The new talent pool changing contact centre recruitment strategies
Protecting contact centre data security when your staff work from home
Why self-service customer support options should go beyond IVR
What to consider when reviewing your contact centre’s crisis management plan
Be all things to all people with multichannel contact centre software
21 customer experience quotes to inspire you in 2021
Contact Centre Trends: where and how will you work in 2021?
How IVR has come of age and is smarter than ever
17 customer experience statistics you need to know as 2020 winds down
7 reasons to level up to a cloud contact centre
Three ways businesses will approach customer relationships differently in a post-pandemic world
Keeping retail customers happy during the pandemic’s online shopping surge
Copyright 2021 Premier Contact Point Pty Ltd. All rights reserved.
