Premier Contact Point
Helping you deliver the ultimate customer experience
Every day, our Customers trust us to handle their most important Customer interactions
We’re helping a wide range of industries improve their customers’ experiences
- Customers enjoy personalised conversations on their channel of choice
- Teams have instant access to integrated customer information
- Organisations enjoy new levels of productivity and operational efficiency
We have been using Premier Technologies’ cloud contact centre solution for [close to two years] now. The team at Premier have really addressed what call centres require to run efficiently with minimal input. Their tech support is also top notch, with the whole team being very knowledgeable, and any questions or issues are resolved quickly and efficiently. But perhaps the best feature of all is the reporting options. Premier’s contact centre solution can break down every single detail and report on anything at all, so you can efficiently manage and review all your staff on the platform. The reporting feature alone is worth the price. Anyone that is running a contact centre, whether large or small, needs to seriously consider this product.
Christian McManus, Customer Care Manager, Grand Motors Toyota
What Premier Contact Point helps you do super efficiently
The ultimate customer experience occurs when customer satisfaction and resolution is achieved effortlessly.
Here’s how we help make that happen.
Improve customer support and increase customer satisfaction
Communicate with customers
on their preferred channel
Access customer details from your other programs
Increase leads, sales and collections
Monitor and manage teams and workflows in real time
Instantly fine tune staffing to match service levels
Quickly scale operations to meet peaks and troughs
Reduce capital and operating costs
Premier Contact Point. Your Contact Centre Solution.
How Premier Contact Point gives you immediate flexibility.
With our cloud contact centre solution, your business becomes completely flexible, and can adapt to changing customer service needs instantly.
- When volumes unexpectedly peak, take advantage of Premier Contact Point’s ability to instantaneously allow more staff in the back office, or who are remotely located, to help out. All they need is to be registered in the system and have access to an internet-connected device.
- When things quieten down, the extra agent and call capacity reverts to standby mode: no need to keep paying the full cost for lines and equipment that you’re not using.
Helping you deliver the ultimate customer experience
Built with the modern consumer in mind, Premier Contact Point is a true cloud contact centre solution that helps businesses serve customers better, with the very best of high-end contact centre features, smartphone engagement, powerful BI tools, and reporting.
Every customer is unique and wants to be recognised, heard and helped in their preferred way. We ensure your team has instant access to the information they need to provide personalised service, no matter what the channel or device.
Every customer deserves the very best level of service, and our class-leading technology helps your teams deliver it.
We have been utilising Premier’s cloud contact centre solution since 2014 and over the years Premier has consistently provided an excellent product with outstanding customer service. We very rarely have issues with Premier Contact Point and when we do, the Premier team are onto it right away. Requests are actioned immediately, with clear and effective communication from the support team. It’s an important quality in a solution provider that ensures we feel supported enough to focus on our core business functions and goals, rather than preoccupied with complex technology. Premier Contact Point is a simple yet powerful solution. And having used it in our contact centre for the past four years I have to say it’s rare to find a technology vendor partner that delivers such high level of service.
Liz Marinceski, Customer Service Team Leader, REMONDIS Australia
