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Smarter CXacross every channel, anywhere, anytime.

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Your 23 point action plan to deliver CX that drives competitive advantage

We are the Australian experts in cloud contact centre technologies

Premier Contact Point provides a customer management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors.

contact centre software

Need support for your Contact Centre or Business CX?
Premier has you covered.

Contact Centre Solutions

Premier Contact Point is a class leading cloud contact centre solution meeting today’s customer expectations.

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Contact Point for Business

A satisfied customer is the best business strategy. Premier will help you deliver CXellence from anywhere, anytime, on any device.

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Any channel. Anywhere. Anytime. ​

One intuitive platform that supports multiple call, email, web chat and SMS customer interactions

Rapidly respond

Improve response times and delight customers with efficient, quality service with personalised chatbots, self service and real-time data analytics.

Drive memorable experiences

Provide a comprehensive and seamless experience that transforms how you manage every important customer interaction.

Amplify revenue and growth

Scale and deliver a personalised customer experience through our easy to use customer contact management tools that drive repeat purchases and happy customers.

Every day, our customers trust us to handle their most important customer interactions

We are Australian experts in cloud contact centre technologies and have partnered with leading Australian organisations across all sectors, to help solve some of their most challenging customer experience problems.

We’re for easy and enjoyable customer experiences

Digital engagement is no longer optional, and the experience needs to be seamless across channels and touchpoints. It is crucial that your customers have choice around how they engage with you, and how you make it easy for them, irrespective of the channel.

See what else is new

cultivating value creation in contact centres

Practical Strategies for Cultivating Value Creation in Contact Centres

In the ever-evolving landscape of customer service, contact centres play a pivotal role in shaping the overall experience for businesses and their consumers. As we navigate through an era defined
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Link customer experience to business value

5 Steps to Link Customer Experience to Business Value

In the ever-evolving landscape of business, customer satisfaction reigns supreme. In this article, we explore five steps to bridge the gap between an outstanding customer journey and its undeniable impact
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Using AI for contact centre quality assurance

The Benefits and Application of AI in Contact Centre Quality Assurance

Using AI in contact centre quality assurance brings several advantages, making the process more efficient and accurate while enhancing the customer experience. In this article, we’ll explore these benefits with
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Do more with Premier Contact Point

Contact us to find out more about how to improve your customer experience