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Smarter CXacross every channel, anywhere, anytime.

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Your 23 point action plan to deliver CX that drives competitive advantage

We are the Australian experts in cloud contact centre technologies

Premier Contact Point provides a customer management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors.

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Need support for your Contact Centre or Business CX?
Premier has you covered.

Any channel. Anywhere. Anytime. ​

One intuitive platform that supports multiple call, email, web chat and SMS customer interactions

Rapidly respond

Improve response times and delight customers with efficient, quality service with personalised chatbots, self service and real-time data analytics.

Drive memorable experiences

Provide a comprehensive and seamless experience that transforms how you manage every important customer interaction.

Amplify revenue and growth

Scale and deliver a personalised customer experience through our easy to use customer contact management tools that drive repeat purchases and happy customers.

Every day, our customers trust us to handle their most important customer interactions

We are Australian experts in cloud contact centre technologies and have partnered with leading Australian organisations across all sectors, to help solve some of their most challenging customer experience problems.

We’re for easy and enjoyable customer experiences

Digital engagement is no longer optional, and the experience needs to be seamless across channels and touchpoints. It is crucial that your customers have choice around how they engage with you, and how you make it easy for them, irrespective of the channel.

See what else is new

chatbot automation

5 ways chatbot automation transforms CX

Too often, your team answers calls about common queries with straightforward solutions that they might have already delivered several times that day. Such queries clog
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customer service providers

Changing the game with omnichannel customer experience

Customers today have more choices than ever when communicating with companies and customer service providers. They can choose from various channels, such as voice, webchat,
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future of cx

The future of CX is here: Harnessing technology to deliver exceptional service

The customer experience (CX) is an area set to undergo rapid change in the coming years. Already, we have seen great shifts in how consumers
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Do more with Premier Contact Point

Contact us to find out more about how to improve your customer experience