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Smarter CXacross every channel, anywhere, anytime.

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Your 23 point action plan to deliver CX that drives competitive advantage

We are the Australian experts in cloud contact centre technologies

Premier Contact Point provides a customer management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors.

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Need support for your Contact Centre or Business CX?
Premier has you covered.

Any channel. Anywhere. Anytime. ​

One intuitive platform that supports multiple call, email, web chat and SMS customer interactions

Rapidly respond

Improve response times and delight customers with efficient, quality service with personalised chatbots, self service and real-time data analytics.

Drive memorable experiences

Provide a comprehensive and seamless experience that transforms how you manage every important customer interaction.

Amplify revenue and growth

Scale and deliver a personalised customer experience through our easy to use customer contact management tools that drive repeat purchases and happy customers.

Every day, our customers trust us to handle their most important customer interactions

We are Australian experts in cloud contact centre technologies and have partnered with leading Australian organisations across all sectors, to help solve some of their most challenging customer experience problems.

We’re for easy and enjoyable customer experiences

Digital engagement is no longer optional, and the experience needs to be seamless across channels and touchpoints. It is crucial that your customers have choice around how they engage with you, and how you make it easy for them, irrespective of the channel.

See what else is new

Total Experience
Total Experience: Taking A New Perspective To CX
If your organisation is providing customer service in the same way that you did a few years ago, you’re on the road to losing customers,
Read More
device-agnostic
Meet your customers where they are with device-agnostic CX
Today’s customers use various devices as they move through their day. Mobile phones have dominated our daily lives, and many people communicate, browse and shop
Read More

Do more with Premier Contact Point

Contact us to find out more about how to improve your customer experience