Smarter CXacross every channel, anywhere, anytime.
Premier Contact Point
We are the Australian experts in cloud contact centre technologies
Any channel,
anywhere, anytime
One intuitive platform that supports multiple call, email, web chat and SMS customer interactions
Microsoft Teams integrated
Leverage the power of Microsoft Teams and enable your agents to take customer experience to the next level.
Smartphone customer experience apps
Level up your customer engagement and deliver an extraordinary mobile customer experience, quickly and easily.
About us
Every day, our Customers trust us to handle their most important customer interactions
Premier Contact Point provides a customer contact management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors.
Intelligent IVR & Speech recognition
Deliver the best path forward for your inbound calls with an intelligent IVR solution.
Partner first program
Take comfort in offering a class leading, cloud customer contact solution that works with any UC or PBX solution.
Our customers get results
We are Australian experts in cloud contact centre technologies and have partnered with leading Australian organisations across all sectors, to help solve some of their most challenging customer experience problems.
Recent customer stories
We’re for easy and enjoyable customer experiences
Digital engagement is no longer optional, and the experience needs to be seamless across channels and touchpoints. It is crucial that your customers have choice around how they engage with you, and how you make it easy for them, irrespective of the channel.
'Phoenix Health Fund has used Premier’s cloud-based solution, Premier Contact Point for the last 5 years. The system enables us to manage our member communications with flexible and responsive real-time and historical monitoring tools and full call recording capabilities for compliance purposes. The implementation process and training were very straightforward and we receive prompt support when requested'
Sharon Waterhouse
CEO, Phoenix Health Fund
'Since the introduction of Premier Contact Point cloud contact centre solution at our organisation, we have seen a significant change for the better in our customer service to our thousands of club members and supporters. The reporting tools are fantastic, and with the use of historical data we’re able to tailor our service to suit our members’ and supporters’ needs. From when the platform was first implemented in 2015, right through to today, the support we’ve had from Premier’s staff has been fabulous. We now just can’t imagine working without it.'
Lauren Wall
Customer Experience Team Leader, Geelong Cats
'Tweed Shire Council have experienced some significant improvements in managing customer experience since the implementation of Premier Contact Point.Administration of Premier Contact Point is much simpler than other systems we’ve used and allows us to easily configure complex queue treatments like offering voicemail and virtual hold. These two features have resulted in a large reduction in abandoned calls because customers don’t have to wait on hold anymore.'
Anthony Morton
Customer Service Leader – Tweed Shire Council
Our latest posts
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Driving improvements with contact centre data and reporting
Data is the new gold! And so much data flows in and out of contact centres every day. Call volumes, average handle time (AHT), customer sentiment, first call resolution rate,
Keeping the human touch in your contact centre CX solutions
Contact centre technology has changed the nature of customer experience (CX). It has reduced the number of agents needed in a contact centre at any one time, improved customer experience
Do more with Premier Contact Point
Contact us to find out more about how to improve your customer experience