Switching Contact Centre Platforms the Fast and Stress Free Way
Most businesses that make the switch to a better contact centre platform say the same thing afterwards: they wish they’d done it sooner. The switch itself was fine. What held
One platform. Infinite possibilities.
Unite your CX and elevate customer experiences
Simplify your customer service workflows with our all-in-one platform.
Premier Contact Point provides a customer management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors.
Whether you’re looking to streamline your existing setup or build something more robust, we’ve got you covered. Our solutions flex with your needs, from straightforward phone systems to fully customised omnichannel experiences.
We are the Australian experts in customer service technologies
Need support for your contact centre or
business CX? Premier Contact Point has you covered.
Contact Centre Solutions
Built for organisations needing robust, highly customisable solutions. Get enterprise-grade features with the personal support of our Australian team.
Business Solutions
Perfect for businesses ready to level up their customer service game. Bring all your channels together in one intelligent platform that your team will love using.
Why businesses trust us.
We're an Australian-owned company that truly understands our customers, with exceptional support teams delivering end-to-end expertise — from seamless onboarding to ongoing optimisation.
Our customers see measurable CX improvements, gain real-time business insights through powerful reporting, and can scale effortlessly - from smarter business telephony to enterprise-grade omnichannel solutions.
What sets us apart.
Any channel. Anytime.
One seamless platform for voice, email, chat, SMS - seamlessly integrated to transform how you manage every customer interaction.
Quick & easy to deploy
Easy to scale - get started fast with our proven onboarding expertise and training, then add features as your business grows.
Local expert support
Our Australian-based team brings deep technical expertise with a distinctly Australian approach to service.
Results you can see
From response times to customer satisfaction, we help you measure and improve what matters most.
Ready to get started?
Book a discovery call with our team to explore the right solution for your business.
Every day, our customers trust us to handle their most important customer interactions
We are Australian experts in cloud contact centre technologies and have partnered with leading Australian organisations across all sectors, to help solve some of their most challenging customer experience problems.
We’re for easy and enjoyable customer experiences
Digital engagement is no longer optional, and the experience needs to be seamless across channels and touchpoints. It is crucial that your customers have choice around how they engage with you, and how you make it easy for them, irrespective of the channel.
'Phoenix Health Fund has used Premier’s cloud-based solution, Premier Contact Point for the last 5 years. The system enables us to manage our member communications with flexible and responsive real-time and historical monitoring tools and full call recording capabilities for compliance purposes. The implementation process and training were very straightforward and we receive prompt support when requested'
Sharon WaterhouseCEO, Phoenix Health Fund 
'Since the introduction of Premier Contact Point cloud contact centre solution at our organisation, we have seen a significant change for the better in our customer service to our thousands of club members and supporters. The reporting tools are fantastic, and with the use of historical data we’re able to tailor our service to suit our members’ and supporters’ needs. From when the platform was first implemented in 2015, right through to today, the support we’ve had from Premier’s staff has been fabulous. We now just can’t imagine working without it.'
Lauren WallCustomer Experience Team Leader, Geelong Cats 
'Tweed Shire Council have experienced some significant improvements in managing customer experience since the implementation of Premier Contact Point.Administration of Premier Contact Point is much simpler than other systems we’ve used and allows us to easily configure complex queue treatments like offering voicemail and virtual hold. These two features have resulted in a large reduction in abandoned calls because customers don’t have to wait on hold anymore.'
Anthony MortonCustomer Service Leader – Tweed Shire Council 
See what else is new
What Your Busiest Day Reveals About Your Customer Readiness
Every business faces it: that day when everything happens at once. The phones keep ringing, the inbox fills up, your team is under pressure, and customers wait longer than usual.
Local Support Makes a Huge Difference for Contact Centre Teams
Picture this: it’s a busy Tuesday morning. Your contact centre platform goes down. Maybe your team can’t take calls or the IVR has stopped working. You’re in a long queue
Do more with Premier Contact Point
Contact us to find out more about how to improve your customer experience