Premier Contact Point is a fully-featured, omnichannel customer contact solution, hosted in the cloud. Agents log in to a single, unified platform to easily handle voice, email, web chat and SMS interactions.
Premier Contact Point helps you to deliver an extraordinary customer experience – every time.
But it’s not just about technology. Our class leading platform helps you build enduring relationships with your customers.
Using a mobile phone has become the preferred way for consumers to access information and communicate with companies. Premier Contact Point CX for SmartPhones is designed to leverage the unique capabilities of mobile phones and delivers proactive engagement and self-service options for mobile users.
Improve customer support and increase customer satisfaction
Communicate with customers
on their preferred channel
Access customer details from your other programs
Increase leads, sales and collections
Monitor and manage teams and workflows in real time
Instantly fine tune staffing to match service levels
Quickly scale operations to meet peaks and troughs
Reduce capital and operating costs
We have been utilising Premier’s customer contact management solution since 2014 and over the years Premier has consistently provided an excellent product with outstanding customer service. We very rarely have issues with Premier Contact Point and when we do, the Premier team are onto it right away. Requests are actioned immediately, with clear and effective communication from the support team. It’s an important quality in a solution provider that ensures we feel supported enough to focus on our core business functions and goals, rather than preoccupied with complex technology. Premier's customer contact management software is a simple yet powerful solution. I have to say it’s rare to find a technology vendor partner that delivers such a high level of service.
Liz Marinceski, Customer Service Team Leader, REMONDIS Australia