- Customers enjoy personalised conversations on their channel of choice
- Teams have instant access to integrated customer information
- Organisations enjoy new levels of productivity and operational efficiency
What Premier Contact Point helps you do super efficiently
The ultimate customer experience occurs when customer satisfaction and resolution is achieved effortlessly.
Here’s how we help make that happen.
Improve customer support and increase customer satisfaction
Communicate with customers
on their preferred channel
Access customer details from your other programs
Increase leads, sales and collections
Monitor and manage teams and workflows in real time
Instantly fine tune staffing to match service levels
Quickly scale operations to meet peaks and troughs
Reduce capital and operating costs
Premier Technologies have been fantastic in their ongoing support of the Gold Coast SUNS since our transition to their cloud contact centre platform, Premier Contact Point, at the start of 2017. Nothing is ever too difficult for the support or sales team who are always willing to assist with enquiries and solutions related to our business. Unlike our previous phone system provider, the Premier team is in regular contact and we receive ongoing upgrades and maintenance without impact to our daily operations. We highly recommend Premier Contact Point to any organisation who is looking for a cost-effective way to deliver an improved customer experience.
Jessica Hanks, Membership Manager, Gold Coast SUNS
How Premier Contact Point gives you immediate flexibility
With our cloud contact centre solution, your business becomes completely flexible, and can adapt to changing customer service needs instantly.
- When volumes unexpectedly peak, take advantage of Premier Contact Point’s ability to instantaneously allow more staff in the back office, or who are remotely located, to help out. All they need is to be registered in the system and have access to an internet-connected device.
- When things quieten down, the extra agent and call capacity reverts to standby mode: no need to keep paying the full cost for lines and equipment that you’re not using.
Helping you deliver the ultimate customer experience
Every customer is unique and wants to be recognised, heard and helped in their preferred way. We ensure your team has instant access to the information they need to provide personalised service, no matter what the channel or device.
Every customer deserves the very best level of service, and our class-leading technology helps your teams deliver it.
