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Smarter CXacross every channel, anywhere, anytime.

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Your 23 point action plan to deliver CX that drives competitive advantage

We are the Australian experts in cloud contact centre technologies

Premier Contact Point provides a customer management platform, plus the knowledge and support that comes with 35+ years of experience working with contact centres across a broad range of industry sectors.

contact centre software

Need support for your Contact Centre or Business CX?
Premier has you covered.

Contact Centre Solutions

Premier Contact Point is a class leading cloud contact centre solution meeting today’s customer expectations.

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Contact Point for Business

A satisfied customer is the best business strategy. Premier will help you deliver CXellence from anywhere, anytime, on any device.

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Any channel. Anywhere. Anytime. ​

One intuitive platform that supports multiple call, email, web chat and SMS customer interactions

Rapidly respond

Improve response times and delight customers with efficient, quality service with personalised chatbots, self service and real-time data analytics.

Drive memorable experiences

Provide a comprehensive and seamless experience that transforms how you manage every important customer interaction.

Amplify revenue and growth

Scale and deliver a personalised customer experience through our easy to use customer contact management tools that drive repeat purchases and happy customers.

Every day, our customers trust us to handle their most important customer interactions

We are Australian experts in cloud contact centre technologies and have partnered with leading Australian organisations across all sectors, to help solve some of their most challenging customer experience problems.

We’re for easy and enjoyable customer experiences

Digital engagement is no longer optional, and the experience needs to be seamless across channels and touchpoints. It is crucial that your customers have choice around how they engage with you, and how you make it easy for them, irrespective of the channel.

See what else is new

moving to the cloud

How Local Governments Are Moving to the Cloud

As local governments around Australia are feeling the pressure to remain current and up-to-date with the latest technology, there is a push to transition from legacy systems to cloud-based solutions.
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BI tools

Revolutionising Local Government Contact Centres with BI Tools

To meet the demands of citizens and to serve them better, councils and shires around Australia are using a suite of BI tools that offer powerful reporting, real-time dashboards and
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citizen engagement in local government

Enhancing Citizen Engagement in Local Government

New innovations enhance many aspects of our lives, and this includes improving citizen engagement in local government. Innovative technology has become a crucial enabler for delivering more efficient and user-friendly
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Do more with Premier Contact Point

Contact us to find out more about how to improve your customer experience