The outbound solution which accelerates results

Reaching the right prospects and customers at the right time is the key to increasing sales, collections and survey results.

Keep agents busy on live calls

  • Use smart campaigns and flexible call record filtering to call specific customers according to your business rules.
  • Use the advanced predictive dialler to keep your agents busy on live calls – not wasting time on unanswered calls or voicemail.
  • For routine tasks, our outbound IVR delivers automated outbound calls and SMS campaigns to your selected contacts.
PCP agent outbound solutions
Premier Contact Point's live support team provides ongoing help and advice as you need it

Keep agents focused on customers

  • Giving agents reliable, responsive and full-featured tools means they can focus completely on the customer, not the technology.
  • Happy, more productive agents deliver significantly better outcomes

Outbound features

Beautiful agent interface

Everything they need, all on one screen. Simple and intuitive call controls and clear and complete customer and call data combine to create a great experience for customers and agents alike.

No manual dialling

The powerful outbound dialler makes all the calls.  Call progress analysis screens out everything but live customers, which means agents never waste time dialling, waiting to be connected or dealing with answering machines.

Only active calls

Your agents are only connected when a live customer is detected. Our dialler filters out unproductive calls including busy signals, unanswered calls, disconnected numbers and answering machines.

No awkward delays

No more awkward silence when the customer answers the call, realises it’s a telemarketing call and hangs up. Your agents are connected instantly; a valuable feature that has proven to increase results.

Instant customer data

We can integrate your CRM or ERP data right into the agent’s call screen so they have access to the data they need. No more juggling multiple screens.

Integrated campaign scripts

Our integrated scripting feature ensures your agents deliver a consistent pitch, improving interactions and business outcomes.

Easy email and SMS

Whilst the customer is on the call, agents can quickly send emails using pre-prepared responses or sms messages containing a link. Contact across channels is recorded against customer data.

Fast wrap up

Our system prompts your agent to complete the wrap data before moving onto the next call. Wrap screens are fully customisable and include disposition, call exclusion and call back data entry panels.

For 30 years we have worked with contact centres across a broad range of industries

We leverage this expertise to help you tailor the right approach to deliver the outcomes you need.

Key features that keep your agents productive, and can be easily customised to suit your specific operations and goals

Predictive dialler

The predictive dialler builds a pacing algorithm based on previous calls and predicts when an agent will become available, minimising agent idle time and maximising efficiency.

Automatic / power dialler

With the power dialler outbound calls can be automatically launched at a set rate, giving managers full control over outbound pacing.

Preview dialler

The preview dialler allows agent to get ready for calls, by reviewing customer info beforehand, then clicking the dialler to make the call.

Answer machine detection

Call progress analysis allows non-productive results like busy tones, no answer, and answering machines to be screened out so only live customers are connected to agents.

Powerful list filtering

Flexible filtering of customers to be dialled gives administrators powerful tools to only dial the right people at the right time.

Outbound IVR or SMS blaster

Quickly and efficiently launch massive numbers of unattended, automated outbound calls or SMS messages to customers.

Multiple campaign support

Managers can run multiple campaigns to multiple lists, using customised campaign scripts.

Agent screenpop

Customer data presented to the agent within the call screen, to start the interaction immediately.

Blended calls

Agents can be assigned to both inbound and outbound queues, increasing agent utilisation and productivity by making outbound calls when inbound call volumes are low.

Benefits you will reap immediately

Boosted productivity

Agents productive and on their first call within seconds of logging into the system.

Resource flexibility

With the blended feature, you can configure the system with the agent’s knowledge and skill set. The agent can be listed in the Automatic Call Distribution system to receive inbound calls when needed.

Fast campaign insights

Outcomes recorded against campaigns for analysis of lists, results, do not call, call backs, etc. so you can quickly review campaign results and make adjustments on the fly if needed.