User friendly call recording – Whether you need to record conversations for compliance or to improve agent performance and customer satisfaction, our comprehensive call recording functionality is very user friendly.
Fast and simple recording management – Using our web-based search and streaming platform, recordings are retrievable within minutes, not days.
As well as streaming and downloading audio files, recordings can be flagged for later use and have comments recorded against them as part of a quality management regime.
Priority-based scheduling is a powerful feature, defined using business rules and other criteria on each schedule. Useful for those situations when you don’t need to record the entire call.
Call recording can be simply managed through a web interface – searching, streaming and annotating recordings is a quick and easy process.
Premier Contact Point call recording is compatible with a diverse range of phone systems and configurations including VoIP, traditional PABX and PSTN telephony, mobile phone, and blended environments.
The call recording platform will be customised to work with your environment and business needs. Every business is different, and we make sure the system is configured to work exactly how you want it to.
Call recording functionality integrates seamlessly into all CRM systems including Microsoft Dynamics CRM and Salesforce.com, enabling you to manage call recordings from within the customer record.