Our Interactive Voice Response (IVR) software enables you to play pre-recorded instructions or questions to your customers, listen to their answers and move them to the queue or self-service option they need, quickly and easily. It also works efficiently with text to speech inputs. For example, if they enter an account number, our software will repeat it back to them to make sure it’s correct, and give them the option to update it. It makes the whole validation process so much more efficient, for everyone.
Our IVR solution shares data with our Active Call Distribution (ACD) software so your agents have all the information they need, when they answer the call. Our ACD and IVR applications have been designed to work together as a single integrated platform so your customers can enjoy simple and efficient interactions with your contact centre.
No matter where your agents or customers are located, our cloud based IVR system is available to all. Your customers call one number and receive a consistent message and choices. If they already know the number of the option they need, they can skip ahead. And when you need to update messages or options, our menu-driven interface makes it easy for your back office to do so. No need to book your IT people or a 3rd party to do it for you.
Helps your customers get the information and assistance they need quickly and efficiently
Streamlines your inbound call routing so customers are moved quickly to the queue or option of choice
Easily integrated with our Automatic Call Back feature so customers and agents can manage time more effectively
Facilitates introducing more self-service options into the mix