Monthly Archives: October, 2020

cloud contact centre

7 reasons to level up to a cloud contact centre

October 26th, 2020 Posted by Contact Centre Management

Your existing setup might be making your team’s job more difficult than it needs to be. Here are 7 reasons to upgrade to a cloud contact centre.

customer relationships

Three ways businesses will approach customer relationships differently in a post-pandemic world

October 7th, 2020 Posted by Customer Experience

The COVID-19 pandemic has rocked more than the global economy – it has changed lives, reshaped priorities, and transformed spending habits.