Monthly Archives: October, 2020

cloud contact centre

7 reasons to level up to a cloud contact centre

October 26th, 2020 Posted by Steve Fitzgerald Contact Centre Management

Your existing setup might be making your team’s job more difficult than it needs to be. Here are 7 reasons to upgrade to a cloud contact centre.

customer relationships

Three ways businesses will approach customer relationships differently in a post-pandemic world

October 7th, 2020 Posted by Steve Fitzgerald Customer Experience

The COVID-19 pandemic has rocked more than the global economy – it has changed lives, reshaped priorities, and transformed spending habits.

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