About Premier

Premier in name, Premier in service

When you invest in a solution to improve your customer’s experience, you want to make sure
your provider can give you the technology, support and commitment you need.

Our philosophy on technology

Premier commenced in 1986 with a clear vision, “to develop, deliver and support leading edge technology solutions that enhance our customers’ business operations”.

Continuing to deliver on this promise in today’s competitive technology landscape has involved substantial investment in Research and Development, innovation, quality and employing the finest engineers and support people.

OUR SUITE OF PRODUCTS

Premier Contact Point

The market leader in cloud contact centre solutions to help all types of organisations deliver the ultimate customer experience.

A payments, receivables and transactions platform used by financial organisations in Australia, Asia and Africa.

Merchant Suite

More than just a payment gateway. A suite of quick and simple ways of bringing your business online securely.

Our solutions are continuously enhanced to ensure they remain cutting edge, provide extraordinary value and meet ever changing market needs.

Our commitment

It’s not just about the technology.

Premier Contact Point helps you build enduring relationships with your customers and achieve your business and operational goals.  Our highly experienced business and contact centre experts make sure you’re equipped with the knowledge, processes and best practices to turn your vision into reality.

Our philosophy on customer support

There are companies who simply sell technology, arrange for the setup and then hand over support to an online knowledge base.

We don’t do this.

We believe that if we are to maintain our market leadership as a provider of solutions that help our customers deliver the ultimate customer experience, then we need to be doing the same ourselves.

Once Premier Contact Point has been configured,  tested and handed over to you, our team is available to support your staff as they get used to using the new technology.  In addition to our thorough onboarding process, we continue to provide both technical and functional help and support via phone, chat and email.

Premier Customer Support

Meet our team

We are a group of tech innovators and customer service fanatics with one common love: helping organisations deliver the ultimate customer experience.

Lorenzo Marasco

Executive Director

Lorenzo co-founded Premier Technologies in 1986. He is a firm believer in developing and bringing to market leading technologies that meet the strategic needs of Government and business.  Over the past few years he has led the development of Premier’s award winning payments and high volume transactions automation platforms that assist more than 25,000 organisations across Australia, Asia, the Middle East and Africa take away the pain of payments and receivables management.

Fausto Marasco

Executive Director

Fausto co-founded Premier Technologies in 1986 and and continues to be driven by a desire to bring great customer contact technology to all organisations.  He is a highly regarded keynote speaker in the contact centre sector. He is a progressive thought leader in all areas of customer interaction management, cloud technologies, analytics, personalisation, e-enablement and VoIP.

Sol Rabinowicz

Chief Executive Director

Sol Rabinowicz is an experienced business builder and leader with proven experience in highly competitive, challenging and growth business environments.  As CEO of Premier Technologies, Sol brings together his passion for technology with his expertise in strategy, sales, customer delivery and finance.  His key focus is to help Premier’s customers use class leading technologies to grow their business and deliver improved service to their customers.

Andrew Bell

GM – Hosted Contact Centre Division

Since joining Premier over 20 years ago, Andrew has led major system integration and implementation projects for many of Australia’s leading companies.  He is highly skilled across a broad range of contact centre and telephony based technologies at both the infrastructure and application levels.

Jack Yumulu

Service Desk Manager

Jack has a reputation for relentlessly focusing on customer service and support improvement strategies. With an impressive track record in establishing and managing Service Desk and Project Office functions, Jack has thorough expertise in managing stakeholder expectations, establishing standards, coordinating and supporting the delivery of multiple projects.

Steve Fitzgerald

Steve Fitzgerald

National Sales and Marketing Manager

Steve is a results driven leader with broad experience in new business development, marketing, customer service and strategic partnerships. He is focused on helping clients to deliver superb customer experience and has a proven ability in making excellent homemade ice cream. He’s a lover of all things outdoors – particularly surfing, snow-boarding and motorbike riding. A tandem flight in a MiG fighter jet is on the top of his bucket list.