Posts in Technology

When to invest in contact centre software

Do you need contact centre software if you’re not a call centre?

May 28th, 2021 Posted by Technology

Organisations of various sizes and types can benefit from contact centre software, not just call centres. Here’s how to know if it’s right for you.

Process control and automation

Process control and automation: Emerging tech and the customer experience

May 22nd, 2020 Posted by Technology

Process control and automation technologies are coming to the fore as contact centres strive to boost their customer experience.

customer experience technologies

Contact Centre Strategic Management – Tip 2

June 24th, 2019 Posted by Contact Centre Management, Technology

Tip No 2 from Sol Rabinowicz, CEO Premier Contact Point, during his keynote presentation at CCW.

Call back options

Four call back options to reduce call wait times and improve CX

April 27th, 2019 Posted by Customer Experience, Technology

The pros and cons of four call back service options to reduce call wait times and significantly improve CX.

: cloud contact center solutions

Not all contact centre solutions are equal. Here’s why.

February 28th, 2019 Posted by Technology

Evaluating contact center solutions? Discover the key differences to assist in choosing the right contact center solution and provider.


Helpful automations that will enhance CX and customer contact performance

February 1st, 2019 Posted by Customer Experience, Technology

Customer service automations. What are they? Discover how automations are enhancing service delivery for customer contact teams

artificial intelligence

What is the difference between bots, chatbots, RPA and AI?

January 21st, 2019 Posted by Technology, Business Intelligence

What is artificial intelligence? Common automations include bots, chatbots, robots and AI – and they’re all technically a little different.

market intelligence

An intelligent approach to gaining market intelligence

October 19th, 2018 Posted by Technology, Customer Experience

Marketing intelligence, powered by AI, is letting marketers be in control of their data in ways we’ve only talked about for decades.