Early in July, Contact Centre Central – an Australian web site dedicated to supporting the contact centre industry – published the 100th edition of its newsletter, with founder Justin Tippett boasting that the site had clocked up 25,000 followers.
“The CX Supplier Directory and a heap of articles are now ranking top spot on Google (or very close to it!) driving heaps of traffic to the site providing great value for those advertising and/or with directory listings which enable me to keep growing and publishing more content!” Tippett said.
He’s done well.
Champion Award Winner
Last November, Contact Centre Central was announced as the winner of the 2016 Industry Champion Awards – Australia by ContactCenterWorld.com, the website for the Global Association for Contact Center and Customer Engagement Best Practices.
The association has a global footprint and supports 145,000 members from enterprises large and small. In addition to Contact Centre Central’s Australian award, there were awards to organisations in another 22 countries.
Accepting the award, Tippett said:
It’s a challenging time for the contact centre industry in Australia, with the competition of offshore destinations and the increasing trend of self-service – so our audience has been incredibly responsive to the sharing of best practice content without any hidden (advertising and sales) agendas, along with easy access to tools that provide practical support for contact centre professionals.
Contact Centre Central was developed to provide an independent and free resource for people working in (or aspiring to work in) the Australian contact centre industry, and to be “a central location to share information, source suppliers, and stimulate discussion in an industry that is constantly changing!”
According to his LinkedIn page, Tippett is a contact centre and CX professional with over 25 years’ experience working across a range of senior roles in both the private and government sectors. In addition to running Contact Centre Central, he also provides a consultancy service to help businesses improve their customer experience.
The Contact Centre Central website contains a wealth of information, designed to assist staff at every level to learn more about working and managing a contact centre. In addition to the suppliers directory, there’s hundreds of articles; a large resources section containing guides, white papers, videos, glossaries, research and statics; and a useful events calendar.
He also runs ItsMyCall, a job website for customer experience and contact centre jobs in Australia, where agents and executives can seek out their next role.
Premier Supports Contact Centre Central
The team at Premier Technologies have been long time supporters of Justin Tippett’s great work in the Australian contact centre industry. With his wealth of knowledge on industry best practice and recruitment needs, and timely updates of industry news and events, Justin Tippett is an invaluable resource for all things contact centre.