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Real-time dashboards

Powerful, customisable and flexible real time contact centre dashboard and wallboard displays to help you optimise your operations and performance throughout the day.

Better business decisions.
Happier, more productive agents.

Let your data tell the story. Connect data from any source into a single, cloud-based platform, allowing you to create class-leading real-time dashboards and powerful business intelligence reports.

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Real-time dashboards

Track inbound and outbound agent activity using vital metrics such as calls handled, wait times, logged in time, active time, wrap times, break times and a whole lot more.  Performance issues can be highlighted red or orange based on customisable thresholds.

contact centre dashboard
contact centre kpis

A bird's eye view

Queue overviews give you instant oversight of a range of key metrics across a number of inbound and outbound queues, allowing quick and insightful decisions to be made to improve service levels and efficiency. Continuously updated in real time, our customisable wallboards keep you informed of what’s going on at all times.
Prior to implementing Premier’s cloud contact centre solution, our business had no way of reporting on individual staff members’ productivity. But it’s now easy for us to measure and manage staff performance, and the results speak for themselves. The increased productivity has meant that we can process more customer calls, more quickly than ever before, and the satisfaction of both our customers and staff has gone through the roof!
Danielle Wright Customer Service Team Leader

Total flexibility to manage your contact centre dashboards and wallboards your way

Dashboards, wallboards and reports can be configured by each user to display whatever business insight they need, in the way they want it displayed. No need to wait for our team or your IT people to do it for you.

Flexible displays

Data can be quickly displayed in a variety of ways, to suit each user’s preferences.

Instant alerts

Issues impacting your key metrics such as Service Levels are colour coded – to aid quick, decisive action and bring performance back on track.

Increase campaign results

Monitor outbound activity and campaign results so you can adjust list filtering, scripts and offers and measure the effects incrementally.

Do more with Premier Contact Point

Contact us to find out more about how to improve your help desk efficiency

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