Contact centre integration
Bringing systems together for better productivity and efficiency
We make it easy to bring everything together
Check out our integrations with the most popular software providers and apps to enhance your contact centre experience and improve productivity. Can’t find an integration you’re looking for? Our local expert support integration team are available to get everything sync’d up.
Connect your go-to applications
Seamlessly integrate with the business tools your organisation relies on.
By streamlining your data between apps, your day just got a little bit easier with the reduced manual processing, file sharing and editing that was once just a part of the contact centre routine. Our accessible API means you can bring the features of Premier Contact Point into your own application, and our local expert support integration team can help with customisation to design and develop the functionality your centre needs.
Improve agent productivity and customer experience
Integrate Premier Contact Point with your back office
systems to provide seamless and fast delivery of key information.
When we integrate Premier Contact Point with your CRM or ERP systems, your agents will have access to customer and product data screen-popped right into the agent desktop interface.
During the call, agents can update customer data using text entry and other controls to ensure your customer info stays up to date, in real time.
Do more with Premier Contact Point
Contact us to learn how our integrations empower agents
to personlise every customer interaction