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Knowledge centre

Our ‘how to’ library addressing key concerns that most organisations have with customer service and sales teams working from home

What equipment is needed and how do staff login from home?

How do staff receive inbound calls and place outbound calls?

How do staff monitor queues and activity in real time?

How do team leaders monitor team activities in real time?

How do managers monitor KPIs and productivity?

How do team leaders change queue announcements?

How team leaders change queues staff are assigned to

Managing operating hours and after hours calls

How team leaders access call recordings and agent scorecards

Microsoft Teams integration significantly improves CX

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