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Contact Centre Forecasting is one of those tasks that most supervisors hate. Here’s four common forecasting problems, and how to overcome them.
Contact Centre Central, founded by award winning industry expert Justin Tippett, reached 25,000 users recently…
CCW Digital has come up with 16 things that contact centre leaders must do and…
The contact centre in 2025 will have evolve to deal with more responsibilities and far…
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