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We know great customer service because we provide it too.

Trusted customer service solutions for organisations big and small.

We are the Australian experts in customer service technologies

01.

Tailored customer service solutions

  • Our CX solutions are flexible and can fit to individual business needs
  • Our products and reports can be customised to capture real time insights of customer interactions

02.

Easy to set up and use

  • Our clients love working with us because of our intuitive no-code, drag and drop configuration
  • One system to connect team members to customer communications

03.

Collaborative approach to support your growth

  • Premier’s solutions help you to build trust and loyalty with each customer segment
  • We partner with you to increase customer service efficiencies to amplify revenue and growth
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Contact us to learn about how we can tailor our products to your business today

CONTACT POINT

Essentials

All your customer communication in one place. Create customised reports and keep track of important customer interactions across an entire team.

CONTACT POINT

Most popular

Advanced

Elevate your customer service strategy through self service, smart routing, mobile apps, reporting, AI analytics and access to multiple channels.

CONTACT POINT

Add-ons

Unlock the full potential of your customer interactions and choose your add-ons…
+ Call Recording
+ Digital Channels
+ Speech Analytics
+ AI Capabilities
+ CRM Integrations

MICROSOFT TEAMS

Teams Calling

A phone system within Microsoft Teams. Requires a Microsoft E5 or phone system licence.

Get in touch to see how Contact Point can transform your business and elevate your customer interactions with just one platform.

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Our happy clients

Moonee Valley coloured logo
…very happy with Premier’s project managers communication throughout the project and he was always there to provide support and answer questions. We’re also very happy with the user training we received. The trainer was very calm and effective at training our agents; we wanted to bottle his voice.

Customer Experience Team Leader

Moonee Valley Council

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Melbourne Water

The Premier Contact Point team have delivered an exceptional piece of technology. Their knowledge, combined with our team’s hard work, ensured that the project was delivered on time and with minimal disruption. It was great to see everyone working together.

Customer Operations Team Leader

Melbourne Water

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Australia's most trusted platform for customer service excellence.

01.

Easy onboarding and training for staff.

We partner with our clients to deliver exceptional customer service. Our Australian-based support team is available whenever you need, ensuring our platform runs smoothly for your business.

02.

Your metrics, your way.

With 35 years of experience, we understand the myriad of needs across many categories. We can provide tailored packages for businesses of all sizes.

03.

Build trust and loyalty with each customer database.

It is our priority to help your business deliver on customer expectations and provide outstanding service. Our secure, responsive tech makes it easy to create memorable experiences.

04.

Amplify revenue and growth

73% of people say that customer service is integral to repeat purchase. Our user-friendly platform and responsive support make it easy to manage customer experience so you can focus on delivering the best products and services to your customers.

Need more information?

Book your discovery call and explore how you can elevate your important customer interactions.

Arrange a discovery call today