Contact centre systems have come a long way in the last 20 years, and with the advent of smartphone technology
Continue readingContact Centres for the Mobile Phone Generation
With 35 million mobiles & only 8 million landlines, Australian Contact Centres need to update operations right now. Here’s how.
Continue readingContact Centre Strategic Management—Tip 3
Tip No 3 from Sol Rabinowicz, CEO Premier Contact Point, during his keynote presentation at CCW.
Continue readingContact Centre Strategic Management – Tip 2
Tip No 2 from Sol Rabinowicz, CEO Premier Contact Point, during his keynote presentation at CCW.
Continue readingContact Centre Strategic Management – Tip 1
Tip No 1 from Sol Rabinowicz, CEO Premier Contact Point, during his keynote presentation at CCW
Continue readingHow Agile Management Can Improve Contact Centre Results
Imagine a contact centre where customer satisfaction scores consistently hit the top end of the scale
Continue readingFour call back options to reduce call wait times and improve CX
The pros and cons of four call back service options to reduce call wait times and significantly improve CX.
Continue readingHow do Contact Centre Staff Spot a Fraudster?
Identity theft is on the rise, and a recent Victorian court case reveals how the fraudster duped contact centre staff repeatedly in order to harm victims.
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