Posts tagged "customer data security"


How do Contact Centre Staff Spot a Fraudster?

April 16th, 2019 Posted by Security

Identity theft is on the rise, and a recent Victorian court case reveals how the fraudster duped contact centre staff repeatedly in order to harm victims.

Get ready for the new data breach notification regime

Are you ready for the new data breach notification regime?

February 23rd, 2018 Posted by Security

The Australian Notifiable Data Breaches scheme came into force on 22 February 2018; are you ready for how it will affect your organisation?

Voice Biometrics

Voice Biometrics Makes Authentication a Whole Lot Easier

May 19th, 2017 Posted by Customer Experience, Security, Technology

Contact Centres can now offer customers a user friendly way to perform large transactions via their mobile phones without risk.

customer data security

Securing Customer Loyalty, With Data Security

May 5th, 2017 Posted by Security, Customer Loyalty

A vital component of securing customer loyalty is ensuring that electronic customer data is completely secure.