Identity theft is on the rise, and a recent Victorian court case reveals how the fraudster duped contact centre staff repeatedly in order to harm victims.
Continue readingAre you ready for the new data breach notification regime?
The Australian Notifiable Data Breaches scheme came into force on 22 February 2018; are you ready for how it will affect your organisation?
Continue readingVoice Biometrics Makes Authentication a Whole Lot Easier
Contact Centres can now offer customers a user friendly way to perform large transactions via their mobile phones without risk.
Continue readingSecuring Customer Loyalty, With Data Security
A vital component of securing customer loyalty is ensuring that electronic customer data is completely secure.
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