Posts tagged "voice biometrics"

process automation

Process Automation: This Robot Won’t Steal Agent Jobs, it Will Make Them Better

December 15th, 2017 Posted by Customer Experience, Technology

Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.

artificial and emotional intelligence

Contact Centre Intelligence: Emotional or Artificial?

August 25th, 2017 Posted by Technology

Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence

Artificial Intelligence

How to: Embracing AI in the Contact Centre

July 7th, 2017 Posted by Customer Experience, Technology

Is artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?

Voice Biometrics

Voice Biometrics Make Authentication a Whole Lot Easier

May 19th, 2017 Posted by Customer Experience, Security, Technology

Contact Centres can now offer customers a user friendly way to perform large transactions via their mobile phones without risk.