Make it easy for your business to provide data security and reduce fraud risk – without compromising the customer experience.
Continue readingAre you a front-runner in customer-focused AI?
It’s easy to get caught up in the hype for Artificial Intelligence, but are you properly deploying customer-focused AI?
Continue readingGDPR: Lifting the lid on AI decision-making
Australia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.
Continue readingDeep Learning Will Deliver Benefits Beyond AI
It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?
Continue readingProcess Automation: This Robot Won’t Steal Agent Jobs, it Will Make Them Better
Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.
Continue readingHow to: Embracing AI in the Contact Centre
Is artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?
Continue readingVoice Biometrics Makes Authentication a Whole Lot Easier
Contact Centres can now offer customers a user friendly way to perform large transactions via their mobile phones without risk.
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