Posts tagged "technology automation"

GDPR

GDPR: Lifting the lid on AI decision-making

March 9th, 2018 Posted by Customer Experience, Technology

Australia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.

Beyond AI: Deep Learning

Deep Learning Will Deliver Benefits Beyond AI

February 9th, 2018 Posted by Customer Experience, Technology

It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?

process automation

Process Automation: This Robot Won’t Steal Agent Jobs, it Will Make Them Better

December 15th, 2017 Posted by Customer Experience, Technology

Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.

artificial and emotional intelligence

Contact Centre Intelligence: Emotional or Artificial?

August 25th, 2017 Posted by Technology

Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence

Artificial Intelligence

How to: Embracing AI in the Contact Centre

July 7th, 2017 Posted by Customer Experience, Technology

Is artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?

technology change management

Help Your Contact Centre Teams Embrace Technology Change

February 20th, 2017 Posted by Contact Centre Management
Embracing change is not something that most of us do with ease, particularly when it comes to new technology. Have you ever (more…)