Australia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.

It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?

Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.

Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence

Is artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?

Embracing change is not something that most of us do with ease, particularly when it comes to new technology. Have you ever (more…)