If you haven’t already considered implementing RPA in your contact centre – here’s why you should.
Continue readingRobotic Process Automation: Get ready for robot-assisted customer experience
Are you a front-runner in customer-focused AI?
It’s easy to get caught up in the hype for Artificial Intelligence, but are you properly deploying customer-focused AI?
Continue readingGDPR: Lifting the lid on AI decision-making
Australia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.
Continue readingDeep Learning Will Deliver Benefits Beyond AI
It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?
Continue readingProcess Automation: This Robot Won’t Steal Agent Jobs, it Will Make Them Better
Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.
Continue readingContact Centre Intelligence: Emotional or Artificial?
Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence
Continue readingHow to: Embracing AI in the Contact Centre
Is artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?
Continue readingHelp Your Contact Centre Teams Embrace Technology Change
Have you ever experienced resistance from members of your contact centre team when new technology is implemented?
Continue reading