GDPR: Lifting the lid on AI decision-making
March 9th, 2018 Posted by Premier Technologies Customer Experience, TechnologyAustralia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.
Posts tagged "technology automation"
Deep Learning Will Deliver Benefits Beyond AI
February 9th, 2018 Posted by Premier Technologies Customer Experience, TechnologyIt’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?
Process Automation: This Robot Won’t Steal Agent Jobs, it Will Make Them Better
December 15th, 2017 Posted by Premier Technologies Customer Experience, TechnologyRobotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.
Contact Centre Intelligence: Emotional or Artificial?
August 25th, 2017 Posted by Premier Technologies TechnologyContact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence
How to: Embracing AI in the Contact Centre
July 7th, 2017 Posted by Premier Technologies Customer Experience, TechnologyIs artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?
Help Your Contact Centre Teams Embrace Technology Change
February 20th, 2017 Posted by Premier Technologies Contact Centre ManagementHave you ever experienced resistance from members of your contact centre team when new technology is implemented?
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