If you haven’t already considered implementing RPA in your contact centre – here’s why you should.
It’s easy to get caught up in the hype for Artificial Intelligence, but are you properly deploying customer-focused AI?
Australia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.
It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?
Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.
Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence
Is artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?
Have you ever experienced resistance from members of your contact centre team when new technology is implemented?
