Posts tagged "chatbot"

Robotic Process Automation

Robotic Process Automation: Get ready for robot-assisted customer experience

September 21st, 2018 Posted by Customer Experience, Technology

If you haven’t already considered implementing RPA in your contact centre – here’s why you should.

AI applications

Are you a front-runner in customer-focused AI?

August 15th, 2018 Posted by Customer Experience, Technology

It’s easy to get caught up in the hype for Artificial Intelligence, but are you properly deploying customer-focused AI?

humanoid chatbot

Chatbots Aren’t Human: They Just Look That Way

April 6th, 2018 Posted by Technology

Humanoid chatbots look like us, speak AI-generated text, all while watching and reacting to the customer’s every expression, and displaying their own emotions.

GDPR

GDPR: Lifting the lid on AI decision-making

March 9th, 2018 Posted by Customer Experience, Technology

Australia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.

Beyond AI: Deep Learning

Deep Learning Will Deliver Benefits Beyond AI

February 9th, 2018 Posted by Customer Experience, Technology

It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?

process automation

Process Automation: This Robot Won’t Steal Agent Jobs, it Will Make Them Better

December 15th, 2017 Posted by Customer Experience, Technology

Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.

Follow the money to chatbots

Follow the Money, It Leads to Chatbots

November 17th, 2017 Posted by Customer Experience, Multi Channel, Technology

With the imminent arrival of Amazon in Australia, chatbot technology could significantly help local retailers stand up to the retail giant. Here’s how.

Griefbot

The Chatbot You’re Dying to Meet

November 3rd, 2017 Posted by Customer Experience, Technology

The griefbot is the newest form of chatbot to help customers at sensitive times. In contact centres Robotic Process Automation helps staff with low value admin tasks.