Posts tagged "chatbot"

process automation

Process Automation: This Robot Won’t Steal Agent Jobs, it Will Make Them Better

December 15th, 2017 Posted by Customer Experience, Technology

Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.

Follow the money to chatbots

Follow the Money, It Leads to Chatbots

November 17th, 2017 Posted by Customer Experience, Multi Channel, Technology

With the imminent arrival of Amazon in Australia, chatbot technology could significantly help local retailers stand up to the retail giant. Here’s how.

Griefbot

The Chatbot You’re Dying to Meet

November 3rd, 2017 Posted by Customer Experience, Technology

The griefbot is the newest form of chatbot to help customers at sensitive times. In contact centres Robotic Process Automation helps staff with low value admin tasks.

artificial and emotional intelligence

Contact Centre Intelligence: Emotional or Artificial?

August 25th, 2017 Posted by Technology

Contact Centre survey reveals the state of play and future direction on artificial intelligence and emotional intelligence

Artificial Intelligence

How to: Embracing AI in the Contact Centre

July 7th, 2017 Posted by Customer Experience, Technology

Is artificial intelligence a threat to the future of Contact Centres, or can it actually enhance the customer experience and improve your agents’ worklife?

The chatbots are coming

Contact Centre of the Future: The Chatbots Are Coming

June 2nd, 2017 Posted by Contact Centre Management, Customer Experience, Technology

The Contact Centre technology that you definitely need to consider: lower costs, increase productivity, and improve agent morale, all with the humble chatbot.