If you haven’t already considered implementing RPA in your contact centre – here’s why you should.
Continue readingAre you a front-runner in customer-focused AI?
It’s easy to get caught up in the hype for Artificial Intelligence, but are you properly deploying customer-focused AI?
Continue readingChatbots Aren’t Human: They Just Look That Way
Humanoid chatbots look like us, speak AI-generated text, all while watching and reacting to the customer’s every expression, and displaying their own emotions.
Continue readingGDPR: Lifting the lid on AI decision-making
Australia may not be in the EU, but you may still need to be able to provide explanations for your AI’s decision-making.
Continue readingDeep Learning Will Deliver Benefits Beyond AI
It’s easy to get caught up in the hype for Artificial Intelligence; but are you aware of Deep Learning, and how it can benefit your contact centre beyond AI?
Continue readingProcess Automation: This Robot Won’t Steal Agent Jobs, it Will Make Them Better
Robotic Process Automation can work behind-the-scenes, freeing your agents to add greater value to customer interactions.
Continue readingFollow the Money, It Leads to Chatbots
With the imminent arrival of Amazon in Australia, chatbot technology could significantly help local retailers stand up to the retail giant. Here’s how.
Continue readingThe Chatbot You’re Dying to Meet
The griefbot is the newest form of chatbot to help customers at sensitive times. In contact centres Robotic Process Automation helps staff with low value admin tasks.
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