With the imminent arrival of Amazon in Australia, chatbot technology could significantly help local retailers stand up to the retail giant. Here’s how.
Continue readingContact Centre of the Future: The Chatbots Are Coming
The Contact Centre technology that you definitely need to consider: lower costs, increase productivity, and improve agent morale, all with the humble chatbot.
Continue readingUsing Webchat Effectively in Contact Centres
If you’ve not yet fully embraced webchat in your contact centre, it’s time to take it seriously. 7 tips for effective management.
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