Posts tagged "live chat"

The chatbots are coming

Contact Centre of the Future: The Chatbots Are Coming

June 2nd, 2017 Posted by Customer Experience, Contact Centre Management, Technology

The Contact Centre technology that you definitely need to consider: lower costs, increase productivity, and improve agent morale, all with the humble chatbot.

PCP Multichannel Agent Desktop

Using Webchat Effectively in Contact Centres

May 25th, 2017 Posted by Multi Channel, Contact Centre Management, Customer Experience

If you’ve not yet fully embraced webchat in your contact centre, it’s time to take it seriously. 7 tips for effective management.