Products
Platform overview
Premier Contact Point
A class leading cloud communication platform enhancing customer interactions across voice and digital channels.
Explore Premier Contact Point
Features
Unified comms & collaboration
Omni channel
Outbound Solutions
Reporting & Intelligence
Self Service & Assisted Service
Realtime Dashboards
Call recording
IVR
CX for SmartPhones
Workforce Optimisation
Integrations
Microsoft Teams
Microsoft Power BI
Salesforce
ZendDesk
ServiceNow
Dynamics365
Solutions
Platform overview
Premier Contact Point
A class leading cloud communication platform enhancing customer interactions across voice and digital channels.
Explore Premier Contact Point
By Need
Improve revenue growth
Improve customer experience
Improve customer support
Improve contact centre management
By Industry
Government
Financial Services
Healthcare
Retail & Services
Not for Profits
Utilities
Education
SMEs
CCaaS - Creating better connections
Our cloud contact centre platform supercharges your CX. Reduce your reliance on applications with Microsoft Teams integration and class leading customer contact management. Turn your contact centre insights into results with customisable reporting & intelligence.
Learn More >>
Resources
Company
Contact
Demo
1300 85 11 11

Posts tagged "live chat"

Contact Centre of the Future: The Chatbots Are Coming

June 2nd, 2017 Posted by Steve Fitzgerald Customer Experience, Contact Centre Management, Technology

The Contact Centre technology that you definitely need to consider: lower costs, increase productivity, and improve agent morale, all with the humble chatbot.

Tags: chatbot, live chat, webchat

Using Webchat Effectively in Contact Centres

May 25th, 2017 Posted by Steve Fitzgerald Multi Channel, Contact Centre Management, Customer Experience

If you’ve not yet fully embraced webchat in your contact centre, it’s time to take it seriously. 7 tips for effective management.

Tags: live chat, multi-channel, webchat

Platform overview

Features

Integrations

Platform overview

By Need

By Industry

CCaaS - Creating better connections

Posts tagged "live chat"

Contact Centre of the Future: The Chatbots Are Coming

Using Webchat Effectively in Contact Centres

View by:

Interested in finding out more about how you can improve your customers’ experiences?

Please contact me for a discussion or quote now

Get a Demo of our IVR System

Get Details of our 24 Hour Express Setup Package Now

Platform overview

Features

Integrations

Platform overview

By Need

By Industry

CCaaS - Creating better connections

Posts tagged "live chat"

Contact Centre of the Future: The Chatbots Are Coming

Using Webchat Effectively in Contact Centres

Related Posts

View by:

Interested in finding out more about how you can improve your customers’ experiences?